Veteran advocacy workforce funding boost How: Expand existing free veteran advocacy program. Outcome: Advocacy workforce is the binding constraint on claim processing.
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NOTES
Source: RSL NSW (sector). Money flow: ~$50M/yr. Original ref: B26-040. Citation: https://rslnsw.org.au/news/funding-for-veteran-services-welcomed-but-disappointed-re-funding-for-royal-commission-recommendations-and-defence/
When someone dies, the family notifies one agency and it flows to all of them (ATO, Medicare, Centrelink, DVA, state government). One form, not twelve. Start with a pilot between two agencies.
Veteran claims wait-time public dashboard
Veteran claims wait-time public dashboard How: DVA publishes wait times by claim type monthly. Outcome: Operationalises the $800M Royal Commission response.
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.