Bundle services around life events so citizens can complete related steps across agencies in one journey.
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Citizens / service users. Source: annual-reports/2021-22.pdf (https://www.acic.gov.au/sites/default/files/2022-10/2021-22%20ACIC%20Annual%20Report.pdf). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Overseas Australian Access Mode
Alternative identity verification for the ~1M Australians overseas: video-ID with consular endorsement or Digital ID via ImmiAccount channel. Documented public path so users know it before they're locked out.
Construction-skills migration visa (40,000 places)
Construction-skills migration visa (40,000 places) How: New visa class targeting trade qualifications. Outcome: Addresses the trades shortfall blocking the 1.2M housing target.
NDIS workforce visa for disability support workers
NDIS workforce visa for disability support workers How: New occupation list addition; workforce planning agreement. Outcome: Counters the disability workforce contraction risk ACTU flagged.
Aged care + nursing workforce skilled visa
Aged care + nursing workforce skilled visa How: Expand priority migration occupation list. Outcome: Closes the 12% Royal Commission workforce gap.