Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
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Beneficiaries: Citizens / service users. Source: annual-reports/2020-21.pdf (http://www.aemc.gov.au/sites/default/files/2021-11/AEMC%20Annual%20Report%202020-21.pdf). Evidence: Evidence-backed. Implementation: Pick one high-volume process or document family.; Name an owner and baseline current volume, time, cost, and satisfaction.; Run a 4-8 week pilot with clear before/after metrics.
Cross-agency rule joining welfare payment data + smart-meter consumption to flag at-risk households. Proactively offers rebates, hardship plans and efficiency retrofits without requiring application.
NSW already has FuelCheck. Make it national, real-time, and include LPG and EV charging.
Single-page energy bill comparison
A government-run, no-commission energy comparison tool (like Energy Made Easy but simpler). Answer 3 questions, get the cheapest plan. Not 47 plans with asterisks.
No-fee bill smoothing as default
Require energy and water retailers to offer monthly even-payment plans as the default (opt-out), not hidden in settings. Prevents bill shock.