Bundle services around life events so citizens can complete related steps across agencies in one journey.
CATEGORIES
ORGANISATIONS
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Beneficiaries: Citizens / service users. Source: annual-reports/2020-21.pdf (http://www.wool.com/globalassets/wool/about-awi/media-resources/publications/agm-2021/awi_2020-21_annual_report.pdf). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Drought policy reform — multi-year RIC capacity
Drought policy reform — multi-year RIC capacity How: Extend RIC mandate + lift cap. Outcome: SA-Vic drought now in year 2; current settings inadequate.
Biosecurity cost recovery on importers
Biosecurity cost recovery on importers How: Levy importers based on actual biosecurity service cost. Outcome: Sustainable funding for biosecurity vs single-incursion blow-out risk.
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.