Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.
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Beneficiaries: Applicants / case officers. Source: pages/news-latest.html (https://www.csenergy.com.au/news/latest-news/latest-news). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Cross-agency rule joining welfare payment data + smart-meter consumption to flag at-risk households. Proactively offers rebates, hardship plans and efficiency retrofits without requiring application.
NSW already has FuelCheck. Make it national, real-time, and include LPG and EV charging.
Single-page energy bill comparison
A government-run, no-commission energy comparison tool (like Energy Made Easy but simpler). Answer 3 questions, get the cheapest plan. Not 47 plans with asterisks.
No-fee bill smoothing as default
Require energy and water retailers to offer monthly even-payment plans as the default (opt-out), not hidden in settings. Prevents bill shock.