Adopt Global Best Practices in Digital Governance
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Whole of government. Source: association-worldbank.org-governance.txt. Evidence: Overseas case-study evidence
Cross-agency rule joining welfare payment data + smart-meter consumption to flag at-risk households. Proactively offers rebates, hardship plans and efficiency retrofits without requiring application.
Callback-by-text for Centrelink hold queues
Let people text CALLBACK to a number and get called back when it's their turn. No app needed, works on any phone. Average Centrelink hold time is 30+ minutes; peak waits hit 4 hours.
Pharmacist as benefits navigator
Train pharmacists to ask "Are you on a Health Care Card?" when someone's paying full price for prescriptions. A simple question that could save people hundreds.
"Nearest bulk-billing GP" search
A single, reliable, up-to-date tool showing which GPs near you are bulk billing today. Not a list from 2019. Real-time or weekly updated.