Bundle services around life events so citizens can complete related steps across agencies in one journey.
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Citizens / service users. Source: other-pdfs/website-doc-3-year-plan-eca-lores.pdf (http://energyconsumersaustralia.com.au/sites/default/files/wp-documents/website-doc-3-year-plan-eca-lores.pdf). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Cross-agency rule joining welfare payment data + smart-meter consumption to flag at-risk households. Proactively offers rebates, hardship plans and efficiency retrofits without requiring application.
NSW already has FuelCheck. Make it national, real-time, and include LPG and EV charging.
Single-page energy bill comparison
A government-run, no-commission energy comparison tool (like Energy Made Easy but simpler). Answer 3 questions, get the cheapest plan. Not 47 plans with asterisks.
No-fee bill smoothing as default
Require energy and water retailers to offer monthly even-payment plans as the default (opt-out), not hidden in settings. Prevents bill shock.