Summarise consultation submissions by theme and publish what changed in response.
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Citizens / stakeholders / policy teams. Source: strategies/AHMDS-20--20Oct-202024-20--20FINAL-20pdf.pdf (https://www.blood.gov.au/sites/default/files/documents/2025-09/AHMDS%20-%20Oct%202024%20-%20FINAL%20pdf.pdf). Evidence: Evidence-backed. Implementation: Pick one high-volume process or document family.; Name an owner and baseline current volume, time, cost, and satisfaction.; Run a 4-8 week pilot with clear before/after metrics.
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Video-call myGov help for elderly
Grandkids can join a video call with a Services Australia officer to help Nan navigate myGov. Officer guides, grandkid clicks. Already done by some banks.
One-page checklist before every appointment
Before any appointment or application, send a specific list: "Bring your Medicare card, a payslip from the last 2 weeks, and your rental agreement." Not a generic list of 30 possible documents.