Bundle services around life events so citizens can complete related steps across agencies in one journey.
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Citizens / service users. Source: pages/annual-reports-index__13.html (https://www.melbournewater.com.au/media/eyJtZWRpYSI6Ijk4MjEifQ%253D%253D/downloads). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.