Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
CATEGORIES
NOTES
Beneficiaries: Delivery teams / suppliers. Source: corporate-plans/2016-17.pdf (https://parlinfo.aph.gov.au/parlInfo/download/publications/tabledpapers/2d6f9cb6-500b-4651-a2ad-d7785ebffe53/upload_pdf/16390_nhmrc_-_nhmrc_corporate_plan_2016-17_0.pdf;fileType=application%2Fpdf). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Video-call myGov help for elderly
Grandkids can join a video call with a Services Australia officer to help Nan navigate myGov. Officer guides, grandkid clicks. Already done by some banks.
One-page checklist before every appointment
Before any appointment or application, send a specific list: "Bring your Medicare card, a payslip from the last 2 weeks, and your rental agreement." Not a generic list of 30 possible documents.