Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
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Beneficiaries: Delivery teams / suppliers. Source: other-pdfs/ATO-20Capabilty-20Review-20Response-20--20Our-20performance-20evolution.pdf (https://www.apsc.gov.au/sites/default/files/2025-07/ATO%20Capabilty%20Review%20Response%20-%20Our%20performance%20evolution.pdf). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Cross-agency rule joining welfare payment data + smart-meter consumption to flag at-risk households. Proactively offers rebates, hardship plans and efficiency retrofits without requiring application.
Callback-by-text for Centrelink hold queues
Let people text CALLBACK to a number and get called back when it's their turn. No app needed, works on any phone. Average Centrelink hold time is 30+ minutes; peak waits hit 4 hours.
Pharmacist as benefits navigator
Train pharmacists to ask "Are you on a Health Care Card?" when someone's paying full price for prescriptions. A simple question that could save people hundreds.
"Nearest bulk-billing GP" search
A single, reliable, up-to-date tool showing which GPs near you are bulk billing today. Not a list from 2019. Real-time or weekly updated.