Replace myGov shell with life-events navigator. Each life event is a guided journey threading existing services. Implementation cost dominated by content design, not new tech.
CATEGORIES
ORGANISATIONS
INTL-EXAMPLE
“LifeSG single mobile app organising government services around life moments — Having a Baby, Going to School, Looking for Work. 80% installed within 4 years. Powered by MyInfo, GovWallet, NDI.”
— Singapore Government Technology Agency (GovTech) · 2024
INTL-EXAMPLE
“GOV.UK One Login replacing per-department logins; 30+ services migrated.”
— UK Government Digital Service · 2024
NOTES
Singapore LifeSG + UK GOV.UK One Login as models
Identity Reconciliation Service
When a citizen authenticates with valid documents whose attributes diverge (name spelling, document type), reconcile the records instead of locking the citizen out. Manual escalation only when divergence exceeds a defined threshold.
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Overseas Australian Access Mode
Alternative identity verification for the ~1M Australians overseas: video-ID with consular endorsement or Digital ID via ImmiAccount channel. Documented public path so users know it before they're locked out.