Start with one benefit (FTB-A) where eligibility is determinable from existing ATO + Medicare records. Auto-enrol; opt-out by exception. Expand once legal and consent framework proven.
ORGANISATIONS
INTL-EXAMPLE
“Child benefit, paid parental leave and education subsidies automatically enrolled when triggering event occurs. ~95% of cases require no application.”
— Norway Ministry of Children and Families · 2023
INTL-EXAMPLE
“Digital ministry pushes notifications when a citizen becomes eligible for a benefit.”
— Taiwan Ministry of Digital Affairs · 2024
NOTES
Norway + Taiwan models; AU's cleanest first move is FTB-A
Identity Reconciliation Service
When a citizen authenticates with valid documents whose attributes diverge (name spelling, document type), reconcile the records instead of locking the citizen out. Manual escalation only when divergence exceeds a defined threshold.
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Overseas Australian Access Mode
Alternative identity verification for the ~1M Australians overseas: video-ID with consular endorsement or Digital ID via ImmiAccount channel. Documented public path so users know it before they're locked out.