Make Service Standard assessment mandatory for federal services over $5M build cost. Publish assessment reports. Independent assessors pooled across DTA + state digital agencies.
ORGANISATIONS
INTL-EXAMPLE
“Service Standard — 14 points. Every new digital service assessed; independent assessors; assessment report publicly published per service.”
— UK Government Digital Service · 2024
INTL-EXAMPLE
“NZ Government Service Toolkit — lighter-weight version of UK Service Standard; ~40% adoption across NZ public services.”
— NZ Department of Internal Affairs · 2024
NOTES
Confirms RE-001 — merge in reconciliation
Identity Reconciliation Service
When a citizen authenticates with valid documents whose attributes diverge (name spelling, document type), reconcile the records instead of locking the citizen out. Manual escalation only when divergence exceeds a defined threshold.
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Overseas Australian Access Mode
Alternative identity verification for the ~1M Australians overseas: video-ID with consular endorsement or Digital ID via ImmiAccount channel. Documented public path so users know it before they're locked out.