Single tool: I want to be an X. Returns: jobs available, skills required, courses (Free TAFE flagged), wage subsidies for employers. Reuses MySkills + Workforce Australia data.
DATA-POINT
“First-time JobSeeker journey map: 4-6 week wait period, liquid-assets rule forces savings depletion, mutual-obligation provider assigned by postcode not commute distance. ~30% of new applicants take a private hardship loan in the wait period.”
— Stream 5 journey map — First-Time JobSeeker (Mateo, 22) · 2026-05
NOTES
Closes capability gap on pathway visibility
Identity Reconciliation Service
When a citizen authenticates with valid documents whose attributes diverge (name spelling, document type), reconcile the records instead of locking the citizen out. Manual escalation only when divergence exceeds a defined threshold.
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Overseas Australian Access Mode
Alternative identity verification for the ~1M Australians overseas: video-ID with consular endorsement or Digital ID via ImmiAccount channel. Documented public path so users know it before they're locked out.