Single home-visit assessment produces ACAT, RAS and provider-intake outputs at once. Records reconciled in My Aged Care.
ORGANISATIONS
DATA-POINT
“Aged-care entry journey map: triple assessment (ACAT, RAS, provider intake) repeats much of the same information; Home Care Package wait time 3-9 months. Many families exit to private out-of-pocket support.”
— Stream 5 journey map — Aged-Care Entry (Bao, daughter of Hai, 82) · 2026-05
NOTES
Confirms ST-004; merge in reconciliation
Identity Reconciliation Service
When a citizen authenticates with valid documents whose attributes diverge (name spelling, document type), reconcile the records instead of locking the citizen out. Manual escalation only when divergence exceeds a defined threshold.
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Overseas Australian Access Mode
Alternative identity verification for the ~1M Australians overseas: video-ID with consular endorsement or Digital ID via ImmiAccount channel. Documented public path so users know it before they're locked out.