Pre-meeting tool walks the parent/participant through their situation in plain English, then generates a draft plan in NDIS-canonical language. Reviewed by NDIS planner before meeting.
ORGANISATIONS
DATA-POINT
“NDIS plan-approval journey map: planning meeting requires NDIS-canonical language the parent doesn't know; provider-finder lacks availability and quality data; 12% plan-management fees driven by spreadsheet-grade UX.”
— Stream 5 journey map — NDIS Plan Approval (Ava, parent of Liam, 7) · 2026-05
NOTES
Closes the language-asymmetry gap driving most plan disputes
Identity Reconciliation Service
When a citizen authenticates with valid documents whose attributes diverge (name spelling, document type), reconcile the records instead of locking the citizen out. Manual escalation only when divergence exceeds a defined threshold.
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Overseas Australian Access Mode
Alternative identity verification for the ~1M Australians overseas: video-ID with consular endorsement or Digital ID via ImmiAccount channel. Documented public path so users know it before they're locked out.