(a) Match JobSeekers to training providers by commute distance with remote-option fallback; (b) auto-issue travel reimbursement when commute exceeds 30 min one-way. Rules engine inside existing JobSearch.
ORGANISATIONS
QUOTE
“Going to some place on the other side of the city every day for 3 weeks is INSANE, just to continue receiving less than half of minimum wage.”
— r/CentrelinkOz, Reddit post · 2026-03
DATA-POINT
“3.7M Australians experiencing food insecurity; transport is the second-largest non-housing cost for low-income households”
— Foodbank Hunger Report 2024 + ABS Household Expenditure Survey · 2024
NOTES
Vivid Reddit post + cost-of-living signal
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Cross-agency rule joining welfare payment data + smart-meter consumption to flag at-risk households. Proactively offers rebates, hardship plans and efficiency retrofits without requiring application.
Callback-by-text for Centrelink hold queues
Let people text CALLBACK to a number and get called back when it's their turn. No app needed, works on any phone. Average Centrelink hold time is 30+ minutes; peak waits hit 4 hours.