When both tenant and landlord agree on the bond return, process it in 48 hours, not 2-3 weeks. The money is sitting in a trust account doing nothing.
NOTES
Source F1 in citizen-voice/10_ideas.md. Owners: state fair trading / bond boards.
Identity Reconciliation Service
When a citizen authenticates with valid documents whose attributes diverge (name spelling, document type), reconcile the records instead of locking the citizen out. Manual escalation only when divergence exceeds a defined threshold.
Pharmacy prescribing for simple conditions
Let pharmacists prescribe for UTIs, skin infections, contraception, and hay fever (already happening in QLD). Expand nationally. No GP visit needed for the simple stuff.
Weekend script bridging by pharmacists
Pharmacists can provide a 3-day emergency supply of regular medications when a script runs out on a weekend. Formalize and promote this so people know it exists.
A wallet-sized card (or phone-saved image) listing your 5 key rights: minimum notice periods, what landlords can/can't inspect, how to dispute a rent increase, how to get emergency repairs.