Unstaffed or lightly staffed community spaces (cafes, libraries, parks) where people can just sit with others. No therapy, no intake forms. Just a warm room and people.
NOTES
Source H1 in citizen-voice/10_ideas.md. Owners: Local councils + community orgs.
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Community phone booths in libraries
Put a dedicated Centrelink phone (free call, comfortable chair, privacy) in every public library. Already have the infrastructure; partner with local-government-services library networks.
Video-call myGov help for elderly
Grandkids can join a video call with a Services Australia officer to help Nan navigate myGov. Officer guides, grandkid clicks. Already done by some banks.