When council fixes something, post a before/after photo on social media or the council app. Shows progress. Builds trust. Takes 30 seconds.
NOTES
Source J2 in citizen-voice/10_ideas.md. Owner: Local councils. On the just-do-it list.
Identity Reconciliation Service
When a citizen authenticates with valid documents whose attributes diverge (name spelling, document type), reconcile the records instead of locking the citizen out. Manual escalation only when divergence exceeds a defined threshold.
Community phone booths in libraries
Put a dedicated Centrelink phone (free call, comfortable chair, privacy) in every public library. Already have the infrastructure; partner with local-government-services library networks.
Fund 2 hours/week of myGov help at every public library. Trained volunteer helps people log in, link services, update details.
Council What's available noticeboards
Every council office, library, and community centre has a simple noticeboard (physical + digital) listing: free meals, legal aid, financial counselling, emergency housing, mental health drop-in — with addresses and hours. Updated monthly.