Cross-agency event bus for births, deaths, marriages, address changes and citizenship. Any agency can subscribe; citizen tells government once.
ORGANISATIONS
STRATEGY-REF
“Mission 1: Delivering for all people and business — life event-based service design across agencies”
— Data and Digital Government Strategy 2030 · 2024
INTL-EXAMPLE
“UK Tell Us Once reduced 44 separate notifications to 1 for bereavement; now used by 90%+ of bereaved families”
— UK Government Digital Service · 2011
NOTES
Anchored to Mission 1 of the Data and Digital Government Strategy 2030
Identity Reconciliation Service
When a citizen authenticates with valid documents whose attributes diverge (name spelling, document type), reconcile the records instead of locking the citizen out. Manual escalation only when divergence exceeds a defined threshold.
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Overseas Australian Access Mode
Alternative identity verification for the ~1M Australians overseas: video-ID with consular endorsement or Digital ID via ImmiAccount channel. Documented public path so users know it before they're locked out.