Reconcile ACAT, RAS and provider intake assessments into one record. Add decision-support layer recommending in-home, residential or hybrid care based on assessment and stated preference.
ORGANISATIONS
STRATEGY-REF
“Recommendation 28: A single comprehensive assessment process; Recommendation 32: Information on aged care should be readily accessible”
— Aged Care Royal Commission Final Report · 2021
NOTES
Closes the gap between RC commitment and three concurrent assessment processes
Identity Reconciliation Service
When a citizen authenticates with valid documents whose attributes diverge (name spelling, document type), reconcile the records instead of locking the citizen out. Manual escalation only when divergence exceeds a defined threshold.
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Overseas Australian Access Mode
Alternative identity verification for the ~1M Australians overseas: video-ID with consular endorsement or Digital ID via ImmiAccount channel. Documented public path so users know it before they're locked out.