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Federal
Non-corporate Commonwealth Entity
Trade and Foreign Affairs

Australian Trade and Investment Commission (Austrade)

Portfolio: Foreign Affairs and Trade

http://www.austrade.gov.au

Annual Budget

$450M

2025-26 Budget
Flat vs prior year
Total Revenue

$350M

2024-25 Total Revenue
Staff

1,200

Headcount (2024-25)
Major Digital Projects
4

Department of Foreign Affairs and Trade (DFAT) Digital Uplift

Department of Foreign Affairs and Trade

Tier 1
DCA: Medium
Active

Total Budget

$106.2M

Digital Budget

$106.2M

July 2024June 2028

This program addresses cyber security vulnerabilities across DFAT’s International Communications Network and improves collaboration across government, ensuring DFAT maintains Level 2 of the Cyber Essential Eight Maturity Model.

Go Global Toolkit Expansion (GGT)

Australian Trade and Investment Commission (Austrade)

Tier 2
DCA: Medium-High
Active

Total Budget

$10.9M

Digital Budget

$9M

July 2024June 2026

The GGT is a single, simple and trusted source of practical export support for all Australian business. Enhancement to GGT will improve export readiness of Australian businesses and aim to grow Australian exports through capability uplift. Enhancements include online export support that is personalised and tailored to Australian business interests, capabilities and emerging global market opportunities. Businesses can access tailored market insights, events and news articles based on their sectors and markets of interest. They can also access exclusive exporting webinars and track their progress through the export journey. The GGT supports the government’s trade priorities, including diversification, and also provides information on how to use new free trade agreements. It allows for trade services to be delivered digitally, at scale – a key expectation of modern Australian businesses.

International Communications Network (ICN) Stabilisation Program

Department of Foreign Affairs and Trade

Tier 2
DCA: Medium-High
Active

Total Budget

$90.2M

Digital Budget

$90.2M

July 2023June 2026

This program is stabilising the current ICN by replacing aged core ICT infrastructure components (servers and network switches) along with some uninterruptable power supply (UPS), fibre remediation and replacement of end-of-life Multi-Function Devices. Stabilisation is necessary to ensure critical systems outages are reduced and support the development of new and enhanced ICT capabilities to meet Australia's current and future communication requirements, including delivery of future government foreign policy and trade goals, as detailed in DFAT’s 10-year capability plan.

Foreign Arrangements Scheme (FAS) – Australia’s Foreign Relations Act (AFRA) online portal and website enhancement (known as the AFRA Digital/ICT enhancement program)

Department of Foreign Affairs and Trade

Tier 3
Active

Total Budget

$10.3M

Digital Budget

$10.3M

July 2023June 2027

This project will ensure the ongoing enhancement and maintenance of the FAS online portal and website, including the public register. This project will also ensure the government can meet its legislative responsibilities under the Australia’s Foreign Relations (State and Territory Arrangements) Act 2020, be responsive to stakeholder feedback and implement outcomes from the recent Legislative Review * This total budget reflects the costs associated with delivery of the required digital and ICT capability and does not include costs associated with managing and delivering all regulatory functions of the Foreign Arrangements Scheme. Total program budget 29.8 million.

Ideas relevant to this department

8 tagged

Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.

STRATEGY SUMMARY

We deliver quality trade and investment services to businesses and policy advice to government to grow Australia’s prosperity, including leading on national tourism policy.

PURPOSE

We deliver quality trade and investment services to businesses and policy advice to government to grow Australia’s prosperity, including leading on national tourism policy.

Corporate Plan 2025-26 · p.4

Strategic priorities

· 6

1

Diversification: Broadening trade and investment across markets, sectors and business types

Corporate Plan 2025-26 · p.20
2

Net zero: Enabling net zero transformation and positioning Australia as a net zero partner of choice

Corporate Plan 2025-26 · p.20
3

Economic security: Deepening our strategic relationships and economic resilience

Corporate Plan 2025-26 · p.20
4

First Nations: Supporting equitable economic ownership and growth for First Nations businesses and communities

Corporate Plan 2025-26 · p.20
5

Visitor economy: Returning the visitor economy to long-term sustainable growth

Corporate Plan 2025-26 · p.20
6

Trade modernisation: Improving cross-border trade and digital services

Corporate Plan 2025-26 · p.20

Outcomes

· 2

Outcome 1: To contribute to Australia’s economic prosperity by supporting Australian exporters to expand internationally, attracting productive international investment, and growing the visitor economy.

To contribute to Australia’s economic prosperity by supporting Australian exporters to expand internationally, attracting productive international investment, and growing the visitor economy.

KEY ACTIVITIES

  • Supporting Australian businesses to expand through trade advice, connections, support and programs
  • Facilitating high-quality inward foreign investment, and outward investment via the Southeast Asia Investment Deal Teams
  • Conducting global marketing and promotion to create brand awareness, generate demand, and support conversion of leads for trade and investment
  • Leading national visitor economy policy development and implementation, publishing of official tourism statistics through Tourism Research Australia (TRA), and using Austrade’s global network and commercial perspectives on trade and investment to contribute to Government policy development and implementation
  • Helping Australians through the delivery of effective consular services, efficient passport services and practical contingency planning in designated locations, in accordance with the Department of Foreign Affairs and Trade (DFAT) Consular Services and Passports Client Services Charter

Outcome 2: The protection and welfare of Australians abroad through timely and responsive consular and passport services in specific locations overseas.

The protection and welfare of Australians abroad through timely and responsive consular and passport services in specific locations overseas.

KEY ACTIVITIES

  • Delivering responsive and appropriate consular services to Australian travellers and citizens living overseas, including notarial services, assistance with welfare issues, whereabouts enquiries, arrest or detention matters, deaths and medical emergencies
  • Work collaboratively with DFAT to improve systems access and manage passport requests efficiently and accurately, including processing new passport applications, registering lost or stolen passports, issuing emergency passports and detecting passport fraud

Values

· 4

Innovation

Transparency

Generosity of spirit

Collaboration

Performance measures

· 5

CodeMeasureTarget 2025-26Latest resultStatus

CCE01

High level of satisfaction for Austrade’s clients with Austrade’s services

At least 85 per cent

Corporate Plan 2025-26 · p.19

Not achieved

Annual Report 2024-25 · p.16
Partially achieved

CCE02

Number of trade outcomes facilitated

At least 1,200

Corporate Plan 2025-26 · p.19

Achieved

Annual Report 2024-25 · p.16
Achieved

CCE03

EMDG recipients report that the receipt of a grant encouraged them to increase their export promotion activities

At least 70 per cent of EMDG recipients to report that receiving a grant encouraged them to increase their export promotion activities

Corporate Plan 2025-26 · p.19

Achieved

Annual Report 2024-25 · p.16
Achieved

CCE04

Effective contribution to whole-of-government policy development

Focus Areas: Tourism Data, Net Zero, Trade Facilitation

Corporate Plan 2025-26 · p.20

Achieved

Annual Report 2024-25 · p.16
Achieved

CCE05

Effective delivery of consular and passport services to Australians overseas

At least 97 per cent of passports processed by Austrade are without administrative errors

Corporate Plan 2025-26 · p.20

Achieved

Annual Report 2024-25 · p.30
Achieved

Ideas distilled from this entity's strategy & evidence

· 8

Case Processing

Fast-track Export Market Development Grants

Streamline the processing of Export Market Development Grants to ensure quicker disbursement to businesses.

Impact: Medium
Effort: Medium
Small

2024-25.pdf

Citizen Services

Launch Digital Passport Application Service

Introduce an online service for passport applications to reduce wait times and improve service delivery.

Impact: High
Effort: High
Large

2024-25.pdf

Citizen Services

Enhance Trade Advisory Service

Expand the trade advisory service to provide more personalized support for businesses looking to expand internationally.

Impact: Medium
Effort: Low
Small

2024-25.pdf

Risk & Assurance

Reduce Passport Application Errors

Implement a new quality assurance process to reduce administrative errors in passport applications.

Impact: High
Effort: Medium
Small

2024-25.pdf

Strategy & Reform

Establish International Trade Network

Create a network of international trade hubs to provide real-time market intelligence and support for Australian businesses.

Impact: Very High
Effort: High
Large

association-worldbank.org-governance.txt

Regulation & Policy

Launch Policy Research Initiative

Initiate a research initiative to develop and implement evidence-based policies that support trade and investment.

Impact: High
Effort: High
Large

university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt

Promotion

Revamp National Tourism Branding Campaign

Launch a new branding campaign to boost Australia’s tourism sector and attract more international visitors.

Impact: High
Effort: High
Large

2025-26.pdf

Citizen Services

Extend Trade Consultation Hours

Extend consultation hours for trade advisors to better support businesses looking to expand internationally.

Impact: Medium
Effort: Low
Small

2024-25.pdf

Case Processing

Fast-track Export Market Development Grants

Streamline the processing of Export Market Development Grants to ensure quicker disbursement to businesses.

Impact: Medium
Effort: Medium
Small

2024-25.pdf

Citizen Services

Launch Digital Passport Application Service

Introduce an online service for passport applications to reduce wait times and improve service delivery.

Impact: High
Effort: High
Large

2024-25.pdf

Citizen Services

Enhance Trade Advisory Service

Expand the trade advisory service to provide more personalized support for businesses looking to expand internationally.

Impact: Medium
Effort: Low
Small

2024-25.pdf

Risk & Assurance

Reduce Passport Application Errors

Implement a new quality assurance process to reduce administrative errors in passport applications.

Impact: High
Effort: Medium
Small

2024-25.pdf

Strategy & Reform

Establish International Trade Network

Create a network of international trade hubs to provide real-time market intelligence and support for Australian businesses.

Impact: Very High
Effort: High
Large

association-worldbank.org-governance.txt

Regulation & Policy

Launch Policy Research Initiative

Initiate a research initiative to develop and implement evidence-based policies that support trade and investment.

Impact: High
Effort: High
Large

university-ash.harvard.edu-Harvard-Kennedy-School-Ash-Center.txt

Promotion

Revamp National Tourism Branding Campaign

Launch a new branding campaign to boost Australia’s tourism sector and attract more international visitors.

Impact: High
Effort: High
Large

2025-26.pdf

Citizen Services

Extend Trade Consultation Hours

Extend consultation hours for trade advisors to better support businesses looking to expand internationally.

Impact: Medium
Effort: Low
Small

2024-25.pdf

Legislation administered

· 2

Act

1985

Australian Trade and Investment Commission Act 1985

Austrade administers this Act to deliver quality trade and investment services to businesses and policy advice to government.

Act

1997

Export Market Development Grants Act 1997

Austrade administers this Act to provide grants to small and medium-sized enterprises to support marketing and promotional activities.

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