Portfolio: Justice
https://www.courts.vic.gov.au/
$650M
2025-26 Budget$800M
2024-25 Total Revenue2,500
Headcount (2024-25)12 tagged
Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.
STRATEGY SUMMARY
Court Services Victoria provides the means to achieve the collective ambition by providing high-quality, responsive administrative services and is accountable to Courts Council for doing so.
PURPOSE
Court Services Victoria provides the means to achieve the collective ambition by providing high-quality, responsive administrative services and is accountable to Courts Council for doing so.
Court Services Victoria Strategic Plan 2020-2025 2020 · p.2Strategic priorities
· 5
Excellence in court and tribunal administration
Court Services Victoria Strategic Plan 2020-2025 2020 · p.5Reliable, integrated and innovative technology and digital capabilities
Court Services Victoria Strategic Plan 2020-2025 2020 · p.5Diverse, collaborative, ethical and capable people
Court Services Victoria Strategic Plan 2020-2025 2020 · p.5Contemporary, safe and integrated venues
Court Services Victoria Strategic Plan 2020-2025 2020 · p.5Building understanding, confidence and trust
Court Services Victoria Strategic Plan 2020-2025 2020 · p.5Outcomes
· 1
Outcome 1: Excellence in court and tribunal administration
Court Services Victoria is committed to excellence in the delivery of justice, and pursue opportunities to streamline service delivery, reduce duplication and implement service delivery improvements to become more effective, efficient and financially sustainable.
KEY ACTIVITIES
Values
· 4
always keeping the people who use and work in the court’s environment front of mind
meaningful community engagement and striving to deliver the best possible experience for court users and the community
collaborating where appropriate with Government and justice sector bodies
continually improving the services we deliver
Performance measures
· 1
| Code | Measure | Target 2025-26 | Latest result | Status |
|---|---|---|---|---|
CCE01 | Case completion efficiency | Stability or improvement Court Services Victoria Strategic Plan 2020-2025 2020 | Target met Annual Report 2017 | Achieved |
Source documents
· 5
Gender Equality Action Plan
Open
Gender Equality Action Plan – Progress Report
Open
Gender Equality Action Plan - Progress Report (Summary)
Open
2020
Court Services Victoria Strategic Plan 2020-2025
Open
2017
Annual Report
Open
Ideas distilled from this entity's strategy & evidence
· 12
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
sexual-harassment-independent-audit-report-phase-one.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
sexual-harassment-independent-audit-report-phase-one.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
csv_strategic_plan_2020-2025_feb21.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
csv_strategic_plan_2020-2025_feb21.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
csv_gender_equality_action_plan_-_progress_report.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
csv_gender_equality_action_plan_-_progress_report.pdf)
Procurement lessons library for repeat purchases
Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.
csv_strategic_plan_2020-2025_feb21.pdf)
Portfolio delivery office for major investments
Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
csv_strategic_plan_2020-2025_feb21.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
sexual-harassment-independent-audit-report-phase-one.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
sexual-harassment-independent-audit-report-phase-one.pdf)
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.
csv_gender_equality_action_plan.pdf)
End-to-end case processing redesign
Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.
csv_gender_equality_action_plan.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
sexual-harassment-independent-audit-report-phase-one.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
sexual-harassment-independent-audit-report-phase-one.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
csv_strategic_plan_2020-2025_feb21.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
csv_strategic_plan_2020-2025_feb21.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
csv_gender_equality_action_plan_-_progress_report.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
csv_gender_equality_action_plan_-_progress_report.pdf)
Procurement lessons library for repeat purchases
Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.
csv_strategic_plan_2020-2025_feb21.pdf)
Portfolio delivery office for major investments
Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
csv_strategic_plan_2020-2025_feb21.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
sexual-harassment-independent-audit-report-phase-one.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
sexual-harassment-independent-audit-report-phase-one.pdf)
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.
csv_gender_equality_action_plan.pdf)
End-to-end case processing redesign
Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.
csv_gender_equality_action_plan.pdf)
Source library
· 8
4.5MB
2017.pdf
707KB
litigation-guardians-general-guideline.pdf
2.7MB
sexual-harassment-independent-audit-report-phase-one.pdf
376KB
response-to-recommendations-royal-commission-into-violence-abuse-neglect-exploit.pdf
658KB
csv_gender_equality_action_plan.pdf
323KB
csv_gender_equality_action_plan_-_progress_report.pdf
139KB
csv_gender_equality_action_plan_-_progress_report_summary.pdf
236KB
csv_strategic_plan_2020-2025_feb21.pdf
Bodies within the Justice portfolio