Portfolio: Justice
https://www.frv.vic.gov.au/
$950M
VIC 2025-26 Budget$850M
2024-25 Total Revenue4,500
Headcount (2024-25)12 tagged
Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.
STRATEGY SUMMARY
Our purpose is to keep Victorian communities safe. [AR p.9]
VISION
“Safer and more resilient communities supported by a modern, professional and inclusive fire and rescue service. [AR p.9]”
PURPOSE
Our purpose is to keep Victorian communities safe. [AR p.9]
Strategic priorities
· 6
Community: identify and understand the needs of the various communities we service.
Firefighter health and safety: ensure our firefighters are well equipped and protected while serving the community.
Interoperability: with the CFA, collaboratively develop a complementary fire service that meets the needs of the communi
Interoperability: with the CFA, collaboratively develop a complementary fire service that meets the needs of the community.
Infrastructure: undertake various capital works programs to support the delivery of an effective fire service to the com
Infrastructure: undertake various capital works programs to support the delivery of an effective fire service to the community.
Technology: invest in our ICT technology to ensure our firefighters have access to cutting edge learning, regardless of
Technology: invest in our ICT technology to ensure our firefighters have access to cutting edge learning, regardless of station location.
Fleet: update our fleet of 250 firefighting road appliances.
Outcomes
· 2
Outcome 1: Emergency Response
To provide timely and effective emergency response services to Victorian communities.
KEY ACTIVITIES
Outcome 2: Community Safety
To enhance community safety and resilience through education and prevention programs.
KEY ACTIVITIES
Values
· 5
Community
Teamwork
Integrity
Respect
Accountability
Performance measures
· 3
| Code | Measure | Target 2025-26 | Latest result | Status |
|---|---|---|---|---|
CCE01 | Structure fire response time | 88.2% within 7 minutes and 42 seconds | 87.2% within 7 minutes and 42 seconds Annual Report 2024-25 · p.15 | Achieved |
CCE02 | Emergency Medical Response | 93.8% within 9 minutes and 12 seconds | 94.8% within 9 minutes and 12 seconds Annual Report 2024-25 · p.15 | Achieved |
CCE03 | Road crash rescue | 84% within 13 minutes and 30 seconds | 85.1% within 13 minutes and 30 seconds Annual Report 2024-25 · p.15 | Achieved |
Source documents
· 6
2024-25
FRV Annual Report 2024-25 PDF 9.06 MB (opens in a new window)
Open
2023-24
FRV Annual Report 2023-24 PDF 5.88 MB (opens in a new window)
Open
2022-23
FRV Annual Report 2022-23 PDF 6.72 MB (opens in a new window)
Open
2021-22
FRV Annual Report 2021-22 PDF 8.88 MB (opens in a new window)
Open
2020-21
FRV Annual Report 2020-21 PDF 7.43 MB (opens in a new window)
Open
2023
Download the Year Two to Five Fire Services Reform Implementation Plan
Open
Ideas distilled from this entity's strategy & evidence
· 12
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
FRV%20Annual%20Report%202020-21.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
FRV%20Annual%20Report%202020-21.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
fsr_implementation-plan_may-2023-update-final-v1.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
fsr_implementation-plan_may-2023-update-final-v1.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
FRV-Annual-Report-2022-23-FINAL-with-ISSN.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
FRV-Annual-Report-2022-23-FINAL-with-ISSN.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
FRV%20Annual%20Report%202020-21.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
FRV%20Annual%20Report%202020-21.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
FRV%20Annual%20Report%202020-21.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
FRV%20Annual%20Report%202020-21.pdf)
Procurement lessons library for repeat purchases
Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.
fire-rescue-victoria-annual-report-2023-24.pdf)
Portfolio delivery office for major investments
Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
fire-rescue-victoria-annual-report-2023-24.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
FRV%20Annual%20Report%202020-21.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
FRV%20Annual%20Report%202020-21.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
fsr_implementation-plan_may-2023-update-final-v1.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
fsr_implementation-plan_may-2023-update-final-v1.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
FRV-Annual-Report-2022-23-FINAL-with-ISSN.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
FRV-Annual-Report-2022-23-FINAL-with-ISSN.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
FRV%20Annual%20Report%202020-21.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
FRV%20Annual%20Report%202020-21.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
FRV%20Annual%20Report%202020-21.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
FRV%20Annual%20Report%202020-21.pdf)
Procurement lessons library for repeat purchases
Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.
fire-rescue-victoria-annual-report-2023-24.pdf)
Portfolio delivery office for major investments
Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
fire-rescue-victoria-annual-report-2023-24.pdf)
Source library
· 11
9.5MB
2024-25.pdf
6.2MB
2023-24.pdf
7.0MB
2022-23.pdf
9.3MB
2021-22.pdf
7.8MB
2020-21.pdf
295KB
FRV-20Gifts-20Benefits-20and-20Hospitality-20Policy_0.pdf
31KB
Gifts-Benefits-and-Hospitality-Register-2023-2024-30-June-2024-Final-for-Publica.pdf
114KB
Gifts-Benefits-and-Hospitality-Register-2024-2025-PUBLICATION.pdf
82KB
MFB-20ERRATUM-202015-16.pdf
105KB
Ministerial-Direction-dated-24-August-2022.pdf
610KB
fsr_implementation-plan_may-2023-update-final-v1.pdf
Bodies within the Justice portfolio