Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

strategicplan2020-21-performancemeasures.pdf)

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

strategicplan2020-21-performancemeasures.pdf)

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.

strategicplan2020-21-performancemeasures.pdf)

Outcome dashboard linking budget, delivery, and public impact

Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.

strategicplan2020-21-performancemeasures.pdf)

Consultation feedback summaries with response tracking

Summarise consultation submissions by theme and publish what changed in response.

chde-strategic-plan-2022-26.pdf)

Always-on policy participation platform

Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.

chde-strategic-plan-2022-26.pdf)

Procurement lessons library for repeat purchases

Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.

annual-reports)

Portfolio delivery office for major investments

Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.

annual-reports)

Reusable briefing and summary assistant for internal documents

Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.

epw-strategic-plan-2023-2027.pdf)

Department-wide knowledge and briefing platform

Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.

epw-strategic-plan-2023-2027.pdf)

Recommendation tracker for audits, reviews, and inquiries

Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.

chde-strategic-plan-2022-26.pdf)

Integrated assurance and lessons-learned system

Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.

chde-strategic-plan-2022-26.pdf)

Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

strategicplan2020-21-performancemeasures.pdf)

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

strategicplan2020-21-performancemeasures.pdf)

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.

strategicplan2020-21-performancemeasures.pdf)

Outcome dashboard linking budget, delivery, and public impact

Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.

strategicplan2020-21-performancemeasures.pdf)

Consultation feedback summaries with response tracking

Summarise consultation submissions by theme and publish what changed in response.

chde-strategic-plan-2022-26.pdf)

Always-on policy participation platform

Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.

chde-strategic-plan-2022-26.pdf)

Procurement lessons library for repeat purchases

Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.

annual-reports)

Portfolio delivery office for major investments

Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.

annual-reports)

Reusable briefing and summary assistant for internal documents

Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.

epw-strategic-plan-2023-2027.pdf)

Department-wide knowledge and briefing platform

Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.

epw-strategic-plan-2023-2027.pdf)

Recommendation tracker for audits, reviews, and inquiries

Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.

chde-strategic-plan-2022-26.pdf)

Integrated assurance and lessons-learned system

Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.

chde-strategic-plan-2022-26.pdf)