Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Citizens / service users. Source: other-pdfs/strategicplan2020-21-performancemeasures.pdf (https://www.housing.qld.gov.au/__data/assets/pdf_file/0016/12175/strategicplan2020-21-performancemeasures.pdf). Evidence: Evidence-backed. Implementation: Pick one high-volume process or document family.; Name an owner and baseline current volume, time, cost, and satisfaction.; Run a 4-8 week pilot with clear before/after metrics.
Instant bond refund when both parties agree
When both tenant and landlord agree on the bond return, process it in 48 hours, not 2-3 weeks. The money is sitting in a trust account doing nothing.
A wallet-sized card (or phone-saved image) listing your 5 key rights: minimum notice periods, what landlords can/can't inspect, how to dispute a rent increase, how to get emergency repairs.
Single phone number for anyone facing eviction in the next 7 days. Immediate triage to legal aid, emergency accommodation, and financial support. Not a referral chain — actual help that day.
Repair-response timer for tenants
Tenants log a repair request; if it's urgent (broken heater in winter, no hot water), a timer starts. If the landlord doesn't respond in 48 hours, tenant can arrange repair up to $X and deduct from rent. Already law in some states — make it universal and simple.