Portfolio: Parliamentary Departments (not a portfolio)
http://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Department_of_Parliamentary_Services
$299M
2026-27 Budget (Budget Paper No. 4)900
Headcount (2024-25)8 tagged
Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.
STRATEGY SUMMARY
DPS provides professional support, advice and facilities to Parliament and Parliamentarians independently of the Executive Government of the Commonwealth. We are focused on supporting the work of the Australian Parliament by providing effective, high quality and sustainable services to Parliamentarians and building occupants. [CP p.10]
PURPOSE
DPS provides professional support, advice and facilities to Parliament and Parliamentarians independently of the Executive Government of the Commonwealth. We are focused on supporting the work of the Australian Parliament by providing effective, high quality and sustainable services to Parliamentarians and building occupants. [CP p.10]
Strategic priorities
· 6
Embedding our values and behaviours even further into our work
Improved governance through reviewing our legislative, regulatory, compliance and policy obligations
Establishing and maintaining relationships with the 48th Parliament
Delivering sustainable, efficient, timely services that meet best practice
Demonstrating financial sustainability and capability
Deepening partnerships with key stakeholders and clients
Outcomes
· 1
Outcome 1: Support the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintain the Australian Parliament House and engage with the community
The department supports the functions of Parliament and Parliamentarians through the provision of professional services, advice, and facilities, maintains the Australian Parliament House, and engages with the community.
KEY ACTIVITIES
Values
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Integrity
Collaboration
Excellence
Respect
Innovation
Performance measures
· 13
| Code | Measure | Target 2025-26 | Latest result | Status |
|---|---|---|---|---|
CCE01 | Maintain availability of core parliamentary ICT systems | 90% | 99% Annual Report 2024-25 · p.27 | Achieved |
CCE02 | Satisfaction with ICT service quality | 85% | 78% Annual Report 2024-25 · p.28 | Not Achieved |
CCE03 | Provide secure ICT systems | 85% | 83% Annual Report 2024-25 · p.29 | Not Achieved |
CCE04 | Satisfaction with the delivery of impartial and timely information, analysis and advice to the Australian Parliament through research services and the Parliamentary Library’s collections and information services | 90% | 96% Annual Report 2024-25 · p.30 | Achieved |
CCE05 | Proof Hansard reports delivered within agreed timeframes and accuracy parameters to support the effective functioning of the Parliament and its committees | 85% | 87% Annual Report 2024-25 · p.31 | Achieved |
CCE06 | Broadcasting systems availability | 90% | 100% Annual Report 2024-25 · p.32 | Achieved |
CCE07 | Participant satisfaction with event experience | 85% | 92% Annual Report 2024-25 · p.33 | Achieved |
CCE08 | Satisfaction with visitor experience including customer service, exhibits, tours, programs and facilities | 85% | 92% Annual Report 2024-25 · p.34 | Achieved |
CCE09 | Satisfaction with onsite services including events, building maintenance and appearance of the building internally and externally | 85% | 92% Annual Report 2024-25 · p.35 | Achieved |
CCE10 | Capital Works projects delivered within budget and against milestones | 100% | 100% Annual Report 2024-25 · p.36 | Achieved |
CCE11 | Effectiveness of the design integrity process | 100% | 100% Annual Report 2024-25 · p.37 | Achieved |
CCE12 | Ongoing monitoring of security arrangements at Parliament House to respond to the changing security environment balancing safety, security and accessibility | 100% | 100% Annual Report 2024-25 · p.38 | Achieved |
CCE13 | Support effective stakeholder engagement to enhance accessibility and the experience of people visiting and working within Parliament House, consistent with the Dignified Access and User Experience in Parliament House Report | 100% | 100% Annual Report 2024-25 · p.39 | Achieved |
Source documents
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Ideas distilled from this entity's strategy & evidence
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Improve ICT service quality satisfaction
Implement a more robust feedback mechanism and regular audits to improve ICT service quality satisfaction, targeting the 85% satisfaction target.
2024-25.pdf
Enhance secure ICT systems
Upgrade current ICT security systems to meet the 85% secure systems target, incorporating international best practices.
2024-25.pdf
Upgrade visitor experience at Parliament House
Enhance visitor facilities and services to improve satisfaction rates, based on feedback from last year’s results.
2024-25.pdf
Improve asset maintenance programs
Develop and implement comprehensive asset maintenance programs for Parliament House to ensure longevity and safety.
2024-25.pdf
Boost digital engagement with parliamentary content
Enhance digital platforms to better engage the public with parliamentary content, leveraging modern digital tools.
2024-25.pdf
Review security arrangements at Parliament House
Conduct a comprehensive review of security arrangements to ensure safety while balancing accessibility.
2024-25.pdf
Optimize event management services
Streamline event management services to improve efficiency and satisfaction.
2024-25.pdf
Adopt international design integrity standards
Adopt international best practices for design integrity to ensure changes maintain the building’s integrity.
2024-25.pdf
Improve ICT service quality satisfaction
Implement a more robust feedback mechanism and regular audits to improve ICT service quality satisfaction, targeting the 85% satisfaction target.
2024-25.pdf
Enhance secure ICT systems
Upgrade current ICT security systems to meet the 85% secure systems target, incorporating international best practices.
2024-25.pdf
Upgrade visitor experience at Parliament House
Enhance visitor facilities and services to improve satisfaction rates, based on feedback from last year’s results.
2024-25.pdf
Improve asset maintenance programs
Develop and implement comprehensive asset maintenance programs for Parliament House to ensure longevity and safety.
2024-25.pdf
Boost digital engagement with parliamentary content
Enhance digital platforms to better engage the public with parliamentary content, leveraging modern digital tools.
2024-25.pdf
Review security arrangements at Parliament House
Conduct a comprehensive review of security arrangements to ensure safety while balancing accessibility.
2024-25.pdf
Optimize event management services
Streamline event management services to improve efficiency and satisfaction.
2024-25.pdf
Adopt international design integrity standards
Adopt international best practices for design integrity to ensure changes maintain the building’s integrity.
2024-25.pdf
Legislation administered
· 3
1999
Parliamentary Service Act 1999
The Department of Parliamentary Services (DPS) is established under this Act to provide professional support, advice, and facilities to Parliament and Parliamentarians.
1999
Environment Protection and Biodiversity Conservation Act 1999
DPS is responsible for the stewardship and maintenance of Australian Parliament House, which involves environmental management and compliance.
2013
Public Governance, Performance and Accountability Act 2013
DPS reports under this Act for governance and accountability purposes.
Source library
· 8
8.2MB
2024-25.pdf
673KB
2023.pdf
600KB
2022.pdf
141KB
DPS_Org_chart_-_Web.pdf
2.1MB
Department_of_Parliamentary_Services_Enterprise_Agreement_2024.pdf
280KB
DPS_Audit_Committee_Charter.pdf
357KB
DPS_Emissions_Reduction_Plan.pdf
136KB
Department_of_Parliamentary_Services_WGEA_Employer_Statement.pdf