Portfolio: Housing
https://www.homestart.com.au/
$250M
2025-26 Budget200
Headcount (2024-25)12 tagged
Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.
STRATEGY SUMMARY
HomeStart’s reason for being is to make home ownership a reality for more people in South Australia in more ways. [CP p.7]
VISION
“To make home ownership a reality for more people in South Australia in more ways. [CP p.7]”
PURPOSE
HomeStart’s reason for being is to make home ownership a reality for more people in South Australia in more ways. [CP p.7]
Strategic priorities
· 13
Create more home owners
Improve customer experience
Greater impact on target market
Strong financials
Build financial strength
Expand lending to people who feel shut out
Increase productivity
Improve operational quality
Continuously improve our use of technology
Reduce barriers for home buyers
Focus on developing our people
Build effective leadership
Increase collaboration
Outcomes
· 1
Outcome 1: Home ownership
Helping deliver on housing affordability and supporting housing supply through construction-related lending.
KEY ACTIVITIES
Values
· 4
Opportunity
Determination
Openness
Simplicity
Performance measures
· 1
| Code | Measure | Target 2025-26 | Latest result | Status |
|---|---|---|---|---|
CCE01 | Cumulative contribution to the State Government | 27 GW (cumulative) | 88% Annual Report 2024-25 | Achieved |
Source documents
· 7
2024-25
Download
Open
2022-23
Annual Report 2022-23
Open
2021-22
Annual Report 2021-22
Open
2020-21
Annual Report 2020-21
Open
2019-20
Annual Report 2019-20
Open
2024
Strategic Plan 2024-2027
Open
2024
Strategy Map 2024-2027
Open
Ideas distilled from this entity's strategy & evidence
· 12
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
Annual-Report-2019-2020-FINAL_REDUCED.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
Annual-Report-2019-2020-FINAL_REDUCED.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
2021-22-HomeStart-Annual-Report-FINAL.PDF)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
2021-22-HomeStart-Annual-Report-FINAL.PDF)
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
Homestart-Annual-Report-2022-23.PDF)
Adaptive regulation program with live feedback loops
Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
Homestart-Annual-Report-2022-23.PDF)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Homestart-Annual-Report-2022-23.PDF)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
Homestart-Annual-Report-2022-23.PDF)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
annual-report-2020-2021-final-compressed.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
annual-report-2020-2021-final-compressed.pdf)
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.
Annual-Report-2019-2020-FINAL_REDUCED.pdf)
End-to-end case processing redesign
Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.
Annual-Report-2019-2020-FINAL_REDUCED.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
Annual-Report-2019-2020-FINAL_REDUCED.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
Annual-Report-2019-2020-FINAL_REDUCED.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
2021-22-HomeStart-Annual-Report-FINAL.PDF)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
2021-22-HomeStart-Annual-Report-FINAL.PDF)
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
Homestart-Annual-Report-2022-23.PDF)
Adaptive regulation program with live feedback loops
Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
Homestart-Annual-Report-2022-23.PDF)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Homestart-Annual-Report-2022-23.PDF)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
Homestart-Annual-Report-2022-23.PDF)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
annual-report-2020-2021-final-compressed.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
annual-report-2020-2021-final-compressed.pdf)
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.
Annual-Report-2019-2020-FINAL_REDUCED.pdf)
End-to-end case processing redesign
Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.
Annual-Report-2019-2020-FINAL_REDUCED.pdf)
Source library
· 8