Portfolio: Justice
https://www.legalaid.wa.gov.au/
$80M
WA Budget 2025-26$80M
2024-25 Total Revenue300
Headcount (2024-25)12 tagged
Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.
STRATEGY SUMMARY
Legal Aid WA’s purpose is to see that the law protects all Western Australians regardless of poverty or disadvantage
VISION
“To provide equitable access to justice to support a fair and safe community”
PURPOSE
Legal Aid WA’s purpose is to see that the law protects all Western Australians regardless of poverty or disadvantage
Strategic priorities
· 2
Expanding preventative and early intervention services
Collaborating with government and not-for-profit sector partners
Outcomes
· 2
Outcome 1: Equitable access to justice
To provide legal assistance services that are appropriate, joined up, culturally safe, targeted, and timely to all Western Australians
KEY ACTIVITIES
Outcome 2: Client-centred services
To offer coordinated and tailored services to better meet individual client needs through triage, referrals, legal service delivery, and social support services
KEY ACTIVITIES
Values
· 5
Making a difference
Client centred
Respect
Innovation
Transparency
Performance measures
· 2
| Code | Measure | Target 2025-26 | Latest result | Status |
|---|---|---|---|---|
CCE01 | Number of clients assisted with NDIS access | 95% success rate for NDIS access applications | 95% success rate Annual Report 2024-25 | Achieved |
CLMI01 | Number of clients assisted with mental impairment issues | 60% success rate of obtaining the full level of increased supports | 60% success rate of obtaining the full level of increased supports Annual Report 2024-25 | Achieved |
Source documents
· 1
Ideas distilled from this entity's strategy & evidence
· 12
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Annual-Report-2024-25-FINAL-WEB.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
Annual-Report-2024-25-FINAL-WEB.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
Annual-Report-2024-25-FINAL-WEB.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
Annual-Report-2024-25-FINAL-WEB.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
Annual-Report-2024-25-FINAL-WEB.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
Annual-Report-2024-25-FINAL-WEB.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
Annual-Report-2024-25-FINAL-WEB.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
Annual-Report-2024-25-FINAL-WEB.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
Annual-Report-2024-25-FINAL-WEB.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
Annual-Report-2024-25-FINAL-WEB.pdf)
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
Annual-Report-2024-25-FINAL-WEB.pdf)
Adaptive regulation program with live feedback loops
Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
Annual-Report-2024-25-FINAL-WEB.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Annual-Report-2024-25-FINAL-WEB.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
Annual-Report-2024-25-FINAL-WEB.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
Annual-Report-2024-25-FINAL-WEB.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
Annual-Report-2024-25-FINAL-WEB.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
Annual-Report-2024-25-FINAL-WEB.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
Annual-Report-2024-25-FINAL-WEB.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
Annual-Report-2024-25-FINAL-WEB.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
Annual-Report-2024-25-FINAL-WEB.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
Annual-Report-2024-25-FINAL-WEB.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
Annual-Report-2024-25-FINAL-WEB.pdf)
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
Annual-Report-2024-25-FINAL-WEB.pdf)
Adaptive regulation program with live feedback loops
Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
Annual-Report-2024-25-FINAL-WEB.pdf)