Portfolio: Industrial Relations
https://www.rtwsa.com/
$450M
State Government Directory 2025-26$450M
2024-25 Total Revenue350
Headcount (2024-25)12 tagged
Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.
STRATEGY SUMMARY
To empower and support South Australians impacted by work injury. [CP p.16]
PURPOSE
To empower and support South Australians impacted by work injury. [CP p.16]
Strategic priorities
· 2
Support injured workers to realise the health and social benefits of work, or being restored to the community where retu
Support injured workers to realise the health and social benefits of work, or being restored to the community where return to work is not possible.
Providing a responsive and affordable work injury insurance scheme for South Australia that balances the interests of em
Providing a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers.
Outcomes
· 2
Outcome 1: Supporting injured workers
Support injured workers to realise the health and social benefits of work or being restored to the community where return to work is not possible.
KEY ACTIVITIES
Outcome 2: Providing a responsive and affordable scheme
To provide a responsive and affordable work injury insurance scheme for South Australia that balances the interests of employers and injured workers.
KEY ACTIVITIES
Values
· 5
empowering
supporting
responsive
affordable
balanced
Performance measures
· 2
| Code | Measure | Target 2025-26 | Latest result | Status |
|---|---|---|---|---|
CCE01 | Premium less Claim costs, claim agent and tribunal fees | 27 GW (cumulative) | Target met Annual Report 2024-25 · p.8 | Achieved |
CCE02 | Investment earnings (net) | CPI +2.5% | 9.0% Annual Report 2024-25 · p.8 | Achieved |
Source documents
· 5
2024-25
Annual report 2024-25
Open
2023-24
Annual report 2023-24
Open
2022-23
Annual report 2022-23
Open
2021-22
Annual report 2021-22
Open
2020-21
Annual report 2020-21
Open
Ideas distilled from this entity's strategy & evidence
· 12
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
End-to-end case processing redesign
Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
Annual-Report-2024-25-FINAL.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
Annual-Report-2024-25-FINAL.pdf)
Procurement lessons library for repeat purchases
Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Portfolio delivery office for major investments
Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
End-to-end case processing redesign
Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
Annual-Report-2024-25-FINAL.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
Annual-Report-2024-25-FINAL.pdf)
Procurement lessons library for repeat purchases
Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Portfolio delivery office for major investments
Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
ReturnToWorkSA-Annual-Report-2020-21.pdf)
Source library
· 8
4.5MB
2024-25.pdf
2.6MB
2023-24.pdf
9.2MB
2022-23.pdf
3.2MB
2021-22.pdf
8.6MB
2020-21.pdf
518KB
Self-Insured-Work-Health-and-Safety-Standards-Guidance-Notes-Final-Draft-Nov-202.pdf
439KB
MedicSA-silicosis-article-June-2020.pdf
273KB
Freedom-of-information-FOI-application-for-access-form.pdf