Portfolio: Veterans' Affairs (part of the Defence Portfolio)
http://www.vrb.gov.au
12 tagged
Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.
STRATEGY SUMMARY
To be an innovative and responsive tribunal that provides a specialist service to meet the unique needs of the veteran community. [AR p.2]
VISION
“To deliver justice by listening to veterans and making high quality decisions in a timely, cost effective and efficient way. [AR p.2]”
PURPOSE
To be an innovative and responsive tribunal that provides a specialist service to meet the unique needs of the veteran community. [AR p.2]
Strategic priorities
· 2
Direct Lodgement of Applications
Expanded Jurisdiction to Include DRCA Matters
Outcomes
· 1
Outcome 1: Accessible and timely review
To provide a mechanism of review that is accessible, fair, just, economical, informal, quick and proportionate to the importance and complexity of a matter, and promotes public trust and confidence in the decision-making of the VRB. [AR p.10]
KEY ACTIVITIES
Values
· 8
Fairness
professionalism
integrity
impartiality
independence
efficiency
accessibility
respect for the service of all veterans
Performance measures
· 3
| Code | Measure | Target 2025-26 | Latest result | Status |
|---|---|---|---|---|
CCE01 | Clearance rate | 100% | 88% Annual Report 2024-25 | Partially achieved |
CCE02 | Dispute resolution rate | 90% | 85% Annual Report 2024-25 | Achieved |
CCE03 | Time targets met | 100% | 100% Annual Report 2024-25 | Achieved |
Source documents
· 2
Ideas distilled from this entity's strategy & evidence
· 12
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.
vrb-annual-report-2024-25.pdf)
End-to-end case processing redesign
Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.
vrb-annual-report-2024-25.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
vrb-annual-report-2024-25.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
vrb-annual-report-2024-25.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
vrb-annual-report-2024-25.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
vrb-annual-report-2024-25.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
vrb-annual-report-2024-25.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
vrb-annual-report-2024-25.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
vrb-publications)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
vrb-publications)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
vrb-annual-report-2024-25.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
vrb-annual-report-2024-25.pdf)
Triage queue for stuck or ageing cases
Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.
vrb-annual-report-2024-25.pdf)
End-to-end case processing redesign
Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.
vrb-annual-report-2024-25.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
vrb-annual-report-2024-25.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
vrb-annual-report-2024-25.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
vrb-annual-report-2024-25.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
vrb-annual-report-2024-25.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
vrb-annual-report-2024-25.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
vrb-annual-report-2024-25.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
vrb-publications)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
vrb-publications)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
vrb-annual-report-2024-25.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
vrb-annual-report-2024-25.pdf)
Source library
· 2
Bodies within the Veterans' Affairs (part of the Defence Portfolio) portfolio
Australian War Memorial
Corporate Commonwealth Entity
Military Rehabilitation and Compensation Commission
Statutory Body
Repatriation Commission
Statutory Body
Repatriation Medical Authority
Statutory Body
Defence Services Homes Insurance Scheme
Statutory Body
Director of the Office of Australian War Graves
Statutory Body
Specialist Medical Review Council
Statutory Body