https://www.waternsw.com.au/
$450M
2025-26 Budget$450M
2024-25 Total Revenue600
Headcount (2024-25)12 tagged
Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.
STRATEGY SUMMARY
Our purpose is summed up in one simple statement that goes to the heart of all that we do and our core business. Our purpose is to deliver water services, for generations to come [AR p.16]
VISION
“To support the resilience of NSW communities [AR p.16]”
PURPOSE
Our purpose is summed up in one simple statement that goes to the heart of all that we do and our core business. Our purpose is to deliver water services, for generations to come [AR p.16]
Strategic priorities
· 5
Business Transformation Program
Delivering operational excellence - safe, reliable, affordable water services through technical and operational excellen
Delivering operational excellence - safe, reliable, affordable water services through technical and operational excellence
Developing our people and capabilities - diverse, high performing workforce responsive to customer and community needs
Respected by the customers and communities that we serve – trusted to support social, cultural and economic prosperity o
Respected by the customers and communities that we serve – trusted to support social, cultural and economic prosperity of customers and community through transparency and community presence
Working together in partnership – committed to working in partnership excellence to manage sustainable, secure and healt
Working together in partnership – committed to working in partnership excellence to manage sustainable, secure and healthy waterways
Outcomes
· 3
Outcome 1: Water supply
WaterNSW operates the state’s dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community.
KEY ACTIVITIES
Outcome 2: Water quality
As custodians of the state’s water, maintaining source water quality and protecting the Greater Sydney drinking water catchment is core to our role.
KEY ACTIVITIES
Outcome 3: Infrastructure maintenance
Maintaining our infrastructure and systems is reliable, efficient, and responsive to customer needs — aiming to support long-term performance while meeting our Operating Licence requirements and investing within Pricing Determination operating and capital allowances.
KEY ACTIVITIES
Values
· 4
integrity
innovation
collaboration
sustainability
Performance measures
· 2
| Code | Measure | Target 2025-26 | Latest result | Status |
|---|---|---|---|---|
CCE01 | Cumulative renewable energy generation | 2 GW (cumulative) | 1.5 GW (cumulative) Annual Report 2024-25 · p.33 | Partially achieved |
CCE02 | Percentage of water sourced from recycled sources | 20% | 15% Annual Report 2024-25 · p.33 | Partially achieved |
Source documents
· 3
Ideas distilled from this entity's strategy & evidence
· 12
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
WaterNSW_Annual-Report-2022-23.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
WaterNSW_Annual-Report-2022-23.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
WaterNSW-Annual-Report-2024-2025.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
WaterNSW-Annual-Report-2024-2025.pdf)
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
WaterNSW-Annual-Report-2024-2025.pdf)
Adaptive regulation program with live feedback loops
Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
WaterNSW-Annual-Report-2024-2025.pdf)
Procurement lessons library for repeat purchases
Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.
SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)
Portfolio delivery office for major investments
Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
WaterNSW_Annual-Report-2022-23.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
WaterNSW_Annual-Report-2022-23.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
WaterNSW-Annual-Report-2024-2025.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
WaterNSW-Annual-Report-2024-2025.pdf)
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
WaterNSW-Annual-Report-2024-2025.pdf)
Adaptive regulation program with live feedback loops
Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
WaterNSW-Annual-Report-2024-2025.pdf)
Procurement lessons library for repeat purchases
Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.
SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)
Portfolio delivery office for major investments
Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.
SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf)
Source library
· 9
42.9MB
2024-25.pdf
8.9MB
2023-24.pdf
14.0MB
2022-23.pdf
970KB
WaterNSW-Response-to-IPART-Information-Paper-3-June-2025-FINAL.pdf
87KB
WaterNSW-Board-Cover-Letter-to-IPART-3-June-2025.pdf
422KB
Appendix-1-Frontier-Economics-Report-Analysis-of-IPARTs-proposed-approach-for-Wa.pdf
4.0MB
SEC_Newgate_Final_Price_Proposal_Engagement_Report.pdf
3.1MB
WaterNSW_Pricing_Proposal_2025-2030_Customer_Engagement_-_Phase_3_report.pdf
3.6MB
WaterNSW_Water_Working_Groups_2025-2030_-_Final_Report_of_the_Process.pdf