Streamline Freedom of Information and Administrative Release Processes
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Veterans and their families seeking information. Source: other-pdfs/implementation-of-interim-report-update-30June2023.pages.jsonl. Evidence: Evidence-backed
When someone dies, the family notifies one agency and it flows to all of them (ATO, Medicare, Centrelink, DVA, state government). One form, not twelve. Start with a pilot between two agencies.
Veteran claims wait-time public dashboard
Veteran claims wait-time public dashboard How: DVA publishes wait times by claim type monthly. Outcome: Operationalises the $800M Royal Commission response.
Veteran advocacy workforce funding boost
Veteran advocacy workforce funding boost How: Expand existing free veteran advocacy program. Outcome: Advocacy workforce is the binding constraint on claim processing.
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.