Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Regulated entities / policy teams. Source: strategies/word-anzac-regulator-framework-report-2023-24.pdf (https://www.dva.gov.au/sites/default/files/2025-11/word-anzac-regulator-framework-report-2023-24.pdf). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
When someone dies, the family notifies one agency and it flows to all of them (ATO, Medicare, Centrelink, DVA, state government). One form, not twelve. Start with a pilot between two agencies.
Veteran claims wait-time public dashboard
Veteran claims wait-time public dashboard How: DVA publishes wait times by claim type monthly. Outcome: Operationalises the $800M Royal Commission response.
Veteran advocacy workforce funding boost
Veteran advocacy workforce funding boost How: Expand existing free veteran advocacy program. Outcome: Advocacy workforce is the binding constraint on claim processing.
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.