Summarise consultation submissions by theme and publish what changed in response.
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Citizens / stakeholders / policy teams. Source: pages/royal-commissions-index__15.html (http://www.dva.gov.au/about-us/inquiries-and-reviews/our-work-in-response-to-the-royal-commission-into-defence-and-veteran-suicide/taskforce-on-wellbeing-agency-and-peak-body/wellbeing-agency-consultation-and-co-design-outcomes). Evidence: Evidence-backed. Implementation: Pick one high-volume process or document family.; Name an owner and baseline current volume, time, cost, and satisfaction.; Run a 4-8 week pilot with clear before/after metrics.
When someone dies, the family notifies one agency and it flows to all of them (ATO, Medicare, Centrelink, DVA, state government). One form, not twelve. Start with a pilot between two agencies.
Veteran claims wait-time public dashboard
Veteran claims wait-time public dashboard How: DVA publishes wait times by claim type monthly. Outcome: Operationalises the $800M Royal Commission response.
Veteran advocacy workforce funding boost
Veteran advocacy workforce funding boost How: Expand existing free veteran advocacy program. Outcome: Advocacy workforce is the binding constraint on claim processing.
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.