Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
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NOTES
Beneficiaries: Regulated entities / policy teams. Source: reviews/Final-20Report-20--20Inquiry-20into-20Reform-20of-20Business-20Licensing-20in-20.pdf (https://www.erawa.com.au/sites/default/files/Final%20Report%20-%20Inquiry%20into%20Reform%20of%20Business%20Licensing%20in%20Western%20Australia%20-%2022%20February%202019.PDF). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Cross-agency rule joining welfare payment data + smart-meter consumption to flag at-risk households. Proactively offers rebates, hardship plans and efficiency retrofits without requiring application.
Callback-by-text for Centrelink hold queues
Let people text CALLBACK to a number and get called back when it's their turn. No app needed, works on any phone. Average Centrelink hold time is 30+ minutes; peak waits hit 4 hours.
Pharmacist as benefits navigator
Train pharmacists to ask "Are you on a Health Care Card?" when someone's paying full price for prescriptions. A simple question that could save people hundreds.
"Nearest bulk-billing GP" search
A single, reliable, up-to-date tool showing which GPs near you are bulk billing today. Not a list from 2019. Real-time or weekly updated.