Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Citizens / service users. Source: strategies/THC-20Strategic-20Plan-202023-2024-20to-202027-2028.pdf (https://heritage.tas.gov.au/Documents/THC%20Strategic%20Plan%202023-2024%20to%202027-2028.pdf). Evidence: Evidence-backed. Implementation: Pick one high-volume process or document family.; Name an owner and baseline current volume, time, cost, and satisfaction.; Run a 4-8 week pilot with clear before/after metrics.
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.