Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
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NOTES
Beneficiaries: Executives / assurance teams. Source: other-pdfs/06-T08-20Your-20Rights-20and-20Responsibilities-20as-20an-20Open-20Arms-20Client.pdf (https://www.openarms.gov.au/sites/default/files/2023-10/06-T08%20Your%20Rights%20and%20Responsibilities%20as%20an%20Open%20Arms%20Client%20-%20BUILT.PDF). Evidence: Evidence-backed. Implementation: Pick one high-volume process or document family.; Name an owner and baseline current volume, time, cost, and satisfaction.; Run a 4-8 week pilot with clear before/after metrics.
When someone dies, the family notifies one agency and it flows to all of them (ATO, Medicare, Centrelink, DVA, state government). One form, not twelve. Start with a pilot between two agencies.
Veteran claims wait-time public dashboard
Veteran claims wait-time public dashboard How: DVA publishes wait times by claim type monthly. Outcome: Operationalises the $800M Royal Commission response.
Veteran advocacy workforce funding boost
Veteran advocacy workforce funding boost How: Expand existing free veteran advocacy program. Outcome: Advocacy workforce is the binding constraint on claim processing.
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.