Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Applicants / case officers. Source: pages/strategies-index__02.html (https://southeastwater.com.au/about-us/our-strategy/reports-strategies-and-plans/). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.