Bundle services around life events so citizens can complete related steps across agencies in one journey.
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Beneficiaries: Citizens / service users. Source: pages/annual-reports-index.html (http://www.tpb.gov.au/annual-report). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
If government already knows your address, DOB, and income (from ATO), pre-fill it on Services Australia and other agency forms. Don't make people type what you already have.
When someone dies, the family notifies one agency and it flows to all of them (ATO, Medicare, Centrelink, DVA, state government). One form, not twelve. Start with a pilot between two agencies.
Proactive SMS for life-event entitlements
When someone turns 65, Services Australia texts: "You may now be eligible for the Age Pension, Seniors Card, and cheaper prescriptions. Here's how to check." Automated, data-driven.
Tax incentive for employer flexible start times
Encourage (tax incentive?) employers in CBDs to offer 10am starts, reducing peak demand. Already proven overseas.