Summarise consultation submissions by theme and publish what changed in response.
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Citizens / stakeholders / policy teams. Source: other-pdfs/Price-submission-2023-28_customer.pdf (https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf). Evidence: Evidence-backed. Implementation: Pick one high-volume process or document family.; Name an owner and baseline current volume, time, cost, and satisfaction.; Run a 4-8 week pilot with clear before/after metrics.
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.