Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
CATEGORIES
ORGANISATIONS
NOTES
Beneficiaries: Citizens / stakeholders / policy teams. Source: other-pdfs/Price-submission-2023-28_customer.pdf (https://media-2.yvw.com.au/inline-files/Price submission 2023-28_customer.pdf). Evidence: Evidence-backed. Implementation: Create a senior responsible owner and cross-functional delivery team.; Map legislation, data, privacy, procurement, cyber, and workforce constraints.; Co-design with users and frontline staff before technology selection.
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.