Centrelink income test ignores prior-partner income for 12 months following bereavement. Removes the 6-month phantom-income delay for newly widowed citizens.
ORGANISATIONS
DATA-POINT
“Bereavement journey map: 1 trigger event drives ~12 separate agency notifications + 5 separate Centrelink applications over 8 weeks. Income test based on prior-partner earnings creates 6-month phantom-income delay.”
— Stream 5 journey map — Recently Widowed Carer (Sara, 34) · 2026-05
NOTES
Tiny rule change with disproportionate impact at week 6
Cross-Service Contact-Detail Propagation
Single contact-details record at the myGov layer. Each linked agency reads on demand; updates propagate immediately to phone, email, address and bank details across all linked services.
Auto-detected (or toggled) simplified interface for older citizens: large type, single PIN, no security-question gate, phone-callback 2FA, immediate human escalation. Built once at the myGov layer; inherited by linked services.
Mutual-Obligation Travel Reform
(a) Match JobSeekers to training providers by commute distance with remote-option fallback; (b) auto-issue travel reimbursement when commute exceeds 30 min one-way. Rules engine inside existing JobSearch.
Cross-agency rule joining welfare payment data + smart-meter consumption to flag at-risk households. Proactively offers rebates, hardship plans and efficiency retrofits without requiring application.