🇦🇺 Australian Government Intelligence & Advisory Platform
YourGov.com.au
Federal
Statutory Body
Health and Aged Care

Administrator of the National Health Funding Pool

Portfolio: Health, Disability and Ageing

https://www.publichospitalfunding.gov.au/

Major Digital Projects
20

Aged Care Transformation Program - Support at Home

Department of Health, Disability and Ageing

Tier 1
DCA: Medium-High
Active

Total Budget

$705.9M

Digital Budget

$174.7M

January 2022June 2026

A new program called Support at Home brings together some in-home aged care programs from 1 November 2025. Under the Support at Home program, there will be improved access to services, products, equipment and home modifications to help older people to remain healthy, active, and socially connected to their community.

Aged Care Transformation Program – New Aged Care Act

Department of Health, Disability and Ageing

Tier 1
DCA: Medium-High
Active

Total Budget

$692.8M

Digital Budget

$692.8M

July 2023June 2027

This project involves the design and delivery of the business and digital projects requirements to support the implementation and operationalisation of the Aged Care Act 2024.

Data and Regulatory Transformation (DART) Program

NDIS Quality and Safeguards Commission

Tier 1
DCA: Medium
Active

Total Budget

$160.3M

Digital Budget

$85.9M

July 2024June 2028

The DART Program will transform the NDIS Quality and Safeguards Commission data and technology systems to support new ways of working that will sustainably address issues experienced by NDIS participants, providers and workers. The DART Program aims to establish essential, risk-based regulatory capabilities that meet the Commission’s current and future legislative obligations, safeguard participants, ensure market quality and proactively manage compliance.

Reduce Waste and Combat Fraud – Crack Down on Fraud

National Disability Insurance Agency

Tier 1
DCA: High
Active

Total Budget

$194.3M

Digital Budget

$194.3M

January 2024December 2025

The Crack Down on Fraud program will boost fraud-detecting IT systems to better protect monies allocated to Australians living with disability who are on the NDIS. The investment will complement the work of the Fraud Fusion Taskforce to respond to areas of vulnerability in NDIS systems. The program includes a number of ICT improvements that will be implemented progressively and are designed to make it easier to get it right, and harder to get it wrong for everyone engaging with the NDIS

Establishing an Australian Centre for Disease Control (CDC)

Department of Health, Disability and Ageing

Tier 2
DCA: High
Active

Total Budget

$26.4M

Digital Budget

$3.6M

January 2025January 2027

This project presents a 3-pronged approach to establishing data capability for the Australian CDC. This includes: exploratory work for a national public health surveillance system; design of nationally consistent public health data, analytics and decision-support through a Public Health Data Network (Data Network); introduction of a public health data stewardship function to facilitate national coordination in public health action; and the development of in-house capabilities for advanced analytics within the Australian CDC to provide timely, accurate decision-support across CDC functions.

Next Phase of the National Disability Data Asset (NDDA)

Department of Health, Disability and Ageing

Tier 2
DCA: Medium
Active

Total Budget

$87.7M

Digital Budget

$53.6M

January 2022June 2027

The project will establish an enduring NDDA of linked, de-identified data, leveraging multiple Australian, state and territory government service systems and surveys to provide insights on the outcomes of people with disability and their pathways through services.

One Stop Shop for Clinical Trials and Human Research

Department of Health, Disability and Ageing

Tier 2
DCA: Medium-High
Active

Total Budget

$32.4M

Digital Budget

$17.2M

July 2024June 2029

The development of the National One Stop Shop ICT platform underpins the Australian Government’s health and medical policy reform agenda. The platform will provide a single, end-to-end workflow for the research lifecycle of first contact between a research sponsor and a research site, through pre- and post-ethical approval and authorisation processes, regulatory requirements, participant recruitment and research management, to post-research monitoring and the publication of results. The common workflow will facilitate business processes of key Commonwealth agencies, and the next generation World Health Organization (WHO) compliant clinical trials and research registry, to provide a public-facing website with simplified and enhanced search functionality for the community. The reforms are supported by commitment between all jurisdictions under the Revitalised Clinical Trials Agenda, and the Encouraging More Clinical Trials in Australia measure, and agreement on the platform solution that will streamline and harmonise administration and regulation nationally, and make it easier to find and conduct health and medical research.

Alternative Clinical Arrangements for Facilities Unable to Meet a Registered Nurse Onsite Requirement

Department of Health, Disability and Ageing

Tier 3
Closed

Total Budget

$31.2M

Digital Budget

$9.9M

December 2023May 2025

This project developed and tested a Virtual Nursing Framework in 30 residential aged care homes. Evaluation of the project will build evidence on use of virtual nursing in residential aged care settings.

Continued COVID-19 support for aged care

Department of Health, Disability and Ageing

Tier 3
Closed

Total Budget

$317.4M

Digital Budget

$6.7M

January 2024June 2024

The primary goal of this project was to continue a range of COVID-19 outbreak management supports. The digital/ICT component funding was secured to implement a new Emergency Management Portal to replace the existing COVID-19 Support Portal. Discovery and design and re-costing for the project resulted in the decision that the project was no longer value for money and it did not proceed beyond this phase.

Enhanced Regulatory Model for Vaping Products

Department of Health, Disability and Ageing

Tier 3
Active

Total Budget

$433.6M

Digital Budget

$31.1M

November 2023June 2027

The project is implementing an enhanced regulatory model for vaping, to regulate the importation, domestic manufacture, supply, commercial possession and advertisement of vaping goods, including nicotine vaping products. The reforms are part of a broader effort to reduce smoking and vaping rates through stronger legislation, enforcement, education and support. The primary goal of the digital component is to uplift digital processes to support the new vaping reform legislation. The Therapeutic Goods Administration (TGA) introduced a bespoke sponsor notification scheme to facilitate lawful access to therapeutic vapes. The project will support the digital infrastructure to enable sponsors to provide compliance declarations to the TGA in a timely manner, and enhance systems to enable staff to conduct post-market reviews and manage compliance priorities. As part of efforts to address black market vape sales, the TGA is currently investigating enhancements of existing compliance management systems and greater data sharing capacity with partner law enforcement agencies (such as Australian Border Force).

Ensuring Radiation Protection and Nuclear Safety for All Australians

Australian Radiation Protection and Nuclear Safety Agency

Tier 3
Active

Total Budget

$2.5M

Digital Budget

$2.5M

February 2023December 2026

Phase 1 (completed) developed a self-service portal to enable customers of the agency’s Personal Radiation Monitoring Service to access a range of online capabilities to enhance the customer experience. Phase 2 (underway) is developing a laboratory information management system to improve internal workflow efficiency.

Establish a National Worker Registration Scheme for Aged Care

Department of Health, Disability and Ageing

Tier 3
Active

Total Budget

$35.1M

Digital Budget

$17.9M

January 2021June 2028

This project is enabling the government’s commitment to establish a national worker registration scheme. The project includes delivery of an ICT solution that expands the existing National Disability Insurance Scheme (NDIS) worker screening system to include aged care worker screening. The expanded ICT system will create a national approach to worker screening for aged care providers, with ongoing monitoring of exclusion to better protect older people.

Establish the Inspector-General of Aged Care and the Office of the Inspector-General of Aged Case as a Statutory Agency

Office of the Inspector-General of Aged Care

Tier 3
Active

Total Budget

$25.2M

Digital Budget

$25.2M

November 2022June 2026

This project has established the Office of the Inspector General of Aged Care (OIGAC), following a recommendation from the Royal Commission into Aged Care Quality and Safety. The project includes delivery of ICT platforms and processes to ensure the OIGAC has the foundational infrastructure to support its function, with work split across 4 key workstreams: • Stream 1 Case Management • Stream 2 Shared Services • Stream 3 Website • Stream 4 Data and Analytics.

Funding Digital Capability and Sustainment of Aged Care Systems - My Health Record (MHR) Integration

Department of Health, Disability and Ageing

Tier 3
Closed

Total Budget

$21.7M

Digital Budget

$9.6M

October 2023December 2024

The investment was to finalise the delivery of an integrated solution, allowing the sharing of aged care information with the health sector via My Health Record.

Funding for the Regulation of Medicinal Cannabis - Cost Recovery Model Update and Office of Drug Control Business Transformation

Department of Health, Disability and Ageing

Tier 3
Active

Total Budget

$3.5M

Digital Budget

$2.9M

July 2023August 2026

The project supports the transformation of the Office of Drug Control business processes and ICT/digital systems. Prior reliance on outdated and inefficient manual business processes impacted Australia’s legal narcotics industry. This project will implement the outcomes of a 2022 review, to modernise systems to ensure they can support the industry and compliance activity, as well as aligning with other regulators’ digital transformation systems.

Integrated Aged Care Information and Intelligence – Risk Based Targeting and Information Sharing (RBTIS)

Department of Health, Disability and Ageing

Tier 3
Active

Total Budget

$37.8M

Digital Budget

$25.5M

January 2024June 2027

The department has developed a RBTIS program of work to enable the Aged Care Quality and Safety Commission to better target its regulation of aged care providers (both residential aged care and home care) that are at risk of failing to provide quality care. The system achieves this by extracting different data elements from over a dozen major sources into information sharing dashboards.

Investing in a modernised My Health Record to drive a digitally connected healthcare system for all Australians

Australian Digital Health Agency

Tier 3
Active

Total Budget

$64.2M

Digital Budget

$64.2M

September 2023June 2026

The project will establish a new national repository service to improve the My Health Record system, aligned with the contemporary health industry data standard Health Level 7 (HL7) Fast Healthcare Interoperability Resources (FHIR). This will drive a digitally connected healthcare system for all Australians, and supports use of mobile apps, in line with the National Digital Health Strategy 2023–2028. The vision is to enable a contemporary capability for My Health Record, as a foundation for the healthcare modernisation journey, which will increase value to customers and healthcare providers accessing data.

Residential Aged Care – Linking Care Funding to Care Minute Delivery

Department of Health, Disability and Ageing

Tier 3
Active

Total Budget

$19.6M

Digital Budget

$9M

October 2024December 2026

This project will create a financial incentive for residential aged care providers to meet their mandatory care minutes targets by linking care minutes funding to care minutes delivery from 1 October 2025 in Modified Monash 1 (MM1) areas. To deliver this project, changes are required in aged care systems owned by the department and Services Australia, to add needed calculations and data fields to existing reporting tools. Linking funding to care delivery is the most effective, equitable and efficient policy lever available to government to bring about behaviour change from providers and is estimated to deliver a cumulative increase of 265 million more care minutes by the end of the forward estimates. It also ensures that government is not funding providers for care they are not delivering.

Response to the Final Report of the Capability Review of the Aged Care Quality and Safety Commission – cyber uplift

Aged Care Quality and Safety Commission

Tier 3
Active

Total Budget

$69.4M

Digital Budget

$69.4M

January 2024June 2026

Cyber Uplift Phase 3 commenced in July 2025 with focus on Maturity uplift and Transition covering the following projects: 1. Security Information and Event Management (SIEM) / Security Orchestration, Automation, and Response (SOAR) / Centralised Log Ingestion (CLI) Foundations 2. Cyber Governance – Beyond Foundations 3. Multi-Factor Authentication (MFA) Review and targeted uplift 4. Vulnerability Management – Beyond Foundations 5. Application Control Capability Implementation 6. Vulnerability Scanning Capability Implementation 7. Integrated Security Architecture

Setting the in Australian National Aged Care Classification (AN ACC) price for 2023–24 and ongoing residential care funding reform

Department of Health, Disability and Ageing

Tier 3
Active

Total Budget

$24.3M

Digital Budget

$16.3M

June 2023February 2026

This investment will support implementation of the government’s election commitment to fund the Fair Work Commission (FWC) decision for residential care aged care workers, and the annual adjustment in AN ACC funding to account for changes in aged care costs such as inflation. Necessary adjustments to the AN ACC referral, assessment and reporting functions in addition to a new hotelling supplement are also included. Progress is monitored by the Residential Aged Care Funding Reform Program Board.

Ideas relevant to this department

12 tagged

Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.

STRATEGY SUMMARY

To support the obligations and responsibilities of the Administrator through best practice administration of public hospital funding [AR p.10]

VISION

To improve transparency of public hospital funding in Australia [CP p.8]

Corporate Plan 2025-26 · p.8

PURPOSE

To support the obligations and responsibilities of the Administrator through best practice administration of public hospital funding [AR p.10]

Corporate Plan 2025-26 · p.10

Strategic priorities

· 6

1

improve the timeliness and quality of data submissions

Corporate Plan 2025-26 · p.16
2

public hospital funding integrity and duplicate payments

Corporate Plan 2025-26 · p.16
3

funding neutrality for private patients in public hospitals

Corporate Plan 2025-26 · p.16
4

funding cap exemption and reconciliation of highly specialised therapies

Corporate Plan 2025-26 · p.16
5

safety and quality measures (e.g. sentinel events, complications and readmissions)

Corporate Plan 2025-26 · p.16
6

funding transparency (including out-of-scope funding)

Corporate Plan 2025-26 · p.16

Outcomes

· 5

Outcome 1: Accurate and timely calculation of Commonwealth funding contributions

The objective is to accurately and timely calculate the Commonwealth’s funding contributions to public hospitals. This includes ensuring funding calculations reconcile to actual services delivered [AR p.38]

KEY ACTIVITIES

  • Calculate funding and issue payment advice
  • Data collection and analysis
  • Reconcile actual activity
  • Funding integrity
  • Timely payments and bank reconciliations
  • End of month processing
  • National Health Funding Pool financial statements
  • Payments System administration

Outcome 2: Best practice financial administration of the National Health Funding Pool

The objective is to administer the National Health Funding Pool in a best practice manner. This includes making payments to each Local Hospital Network (LHN) accord with directions from responsible State and Territory Ministers and the Administrator’s Three Year Data Plan [AR p.48]

KEY ACTIVITIES

  • Payments to each Local Hospital Network (LHN) accord with directions from responsible State and Territory Ministers and the Administrator’s Three Year Data Plan
  • Maintain the integrity of the Payments System

Outcome 3: Effective reporting of public hospital funding

The objective is to report publicly on funding, payments and services. This includes monthly and annual reporting of Commonwealth, State and Territory compliance with the Administrator’s Data Plan [AR p.54]

KEY ACTIVITIES

  • Monthly and annual reporting of funding, payments and services
  • Quarterly and annual reporting of Commonwealth, State and Territory compliance with the Administrator’s Data Plan

Outcome 4: Productive relationships with stakeholders

The objective is to maintain productive and effective relationships with stakeholders and industry partners, including all Australian Governments, the IHACPA, Australian Institute of Health and Welfare (AIHW) and the Australian Commission on Safety and Quality in Health Care (ACSQHC) [AR p.64]

KEY ACTIVITIES

  • Provide trusted and impartial advice
  • Work plans and information requirements are developed in collaboration with stakeholders
  • Quarterly and annual reporting of Commonwealth, State and Territory compliance with the Administrator’s Data Plan

Outcome 5: Operate as a high performing organisation

The objective is to operate as a high performing organisation. This includes fostering a positive workplace culture where people feel valued and an innovative team willing to explore best practice approaches [AR p.70]

KEY ACTIVITIES

  • A positive workplace culture where people feel valued
  • An innovative team willing to explore best practice approaches

Values

· 8

Impartial

Committed

Accountable

Enhance trust

Respectful

Ethical

Stewardship

Own it

Performance measures

· 37

CodeMeasureTarget 2025-26Latest resultStatus

17AG(4)(c)(i)

The number of SES and non SES employees covered by agreements etc identified in paragraph 17AG(4)(c)

Mandatory

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(4)(c)(ii)

The salary ranges available for APS employees by classification level

Mandatory

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(4)(c)(iii)

A description of non-salary benefits provided to employees

Mandatory

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(4)(d)(i)

Information on the number of employees at each classification level who received performance pay

If applicable, N/A

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(4)(d)(ii)

Information on aggregate amounts of performance pay at each classification level

If applicable, N/A

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(4)(d)(iii)

Information on the average amount of performance payment, and range of such payments, at each classification level

If applicable, N/A

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(4)(d)(iv)

Information on aggregate amount of performance payments

If applicable, N/A

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(5)

An assessment of effectiveness of assets management where asset management is a significant part of the entity’s activities

If applicable, N/A

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(6)

An assessment of entity performance against the Commonwealth Procurement Rules

Mandatory

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(7)(a)

A summary statement detailing the number of new reportable consultancy contracts entered into during the period; the total actual expenditure on all such contracts (inclusive of GST); the number of ongoing reportable consultancy contracts that were entered into during a previous reporting period; and the total actual expenditure in the reporting period on those ongoing contracts (inclusive of GST)

Mandatory

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(7)(b)

A statement that “During [reporting period], [specified number] new reportable consultancy contracts were entered into involving total actual expenditure of $[specified million]. In addition, [specified number] ongoing reportable consultancy contracts were active during the period, involving total actual expenditure of $[specified million]”

Mandatory

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(7)(c)

A summary of the policies and procedures for selecting and engaging consultants and the main categories of purposes for which consultants were selected and engaged

Mandatory

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(7)(d)

A statement that “Annual reports contain information about actual expenditure on reportable consultancy contracts. Information on the value of reportable consultancy contracts is available on the AusTender website”

Mandatory

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(7A)(a)

A summary statement detailing the number of new reportable non-consultancy contracts entered into during the period; the total actual expenditure on such contracts (inclusive of GST); the number of ongoing reportable non-consultancy contracts that were entered into during a previous reporting period; and the total actual expenditure in the reporting period on those ongoing contracts (inclusive of GST)

Mandatory

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(7A)(b)

A statement that “Annual reports contain information about actual expenditure on reportable non-consultancy contracts. Information on the value of reportable non-consultancy contracts is available on the AusTender website”

Mandatory

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AD(daa)

Additional information about organisations receiving amounts under reportable consultancy contracts or reportable non-consultancy contracts

Mandatory

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AGA

Additional information, in accordance with section 17AGA, about organisations receiving amounts under reportable consultancy contracts or reportable non-consultancy contracts

Mandatory

Corporate Plan 2025-26 · p.117

Annual Report 2025

17AG(8)

If an entity entered into a contract with a value of more than $100 000 (inclusive of GST) and the contract did not provide the Auditor-General with access to the contractor’s premises, the report must include the name of the contractor, purpose and value of the contract, and the reason why a clause allowing access was not included in the contract

If applicable, N/A

Corporate Plan 2025-26 · p.118

Annual Report 2025

17AG(9)

If an entity entered into a contract or there is a standing offer with a value greater than $10 000 (inclusive of GST) which has been exempted from being published in AusTender because it would disclose exempt matters under the FOI Act, the annual report must include a statement that the contract or standing offer has been exempted, and the value of the contract or standing offer, to the extent that doing so does not disclose the exempt matters

If applicable, N/A

Corporate Plan 2025-26 · p.118

Annual Report 2025

17AG(10)(a)(i)

A statement that “[Name of entity] supports small business participation in the Commonwealth Government procurement market. Small and Medium Enterprises (SME) and Small Enterprise participation statistics are available on the Department of Finance’s website”

Mandatory

Corporate Plan 2025-26 · p.118

Annual Report 2025

17AG(10)(a)(ii)

An outline of the ways in which the procurement practices of the entity support small and medium enterprises

Mandatory

Corporate Plan 2025-26 · p.118

Annual Report 2025

17AG(10)(c)

If the entity is considered by the Department administered by the Finance Minister as material in nature—a statement that “[Name of entity] recognises the importance of ensuring that small businesses are paid on time. The results of the Survey of Australian Government Payments to Small Business are available on the Treasury’s website”

If applicable, N/A

Corporate Plan 2025-26 · p.118

Annual Report 2025

17AD(e)

Inclusion of the annual financial statements in accordance with subsection 43(4) of the Act

Mandatory

Corporate Plan 2025-26 · p.122

Annual Report 2025

17AD(da)

Information about executive remuneration in accordance with Subdivision C of Division 3A of Part 2-3 of the Rule

Mandatory

Corporate Plan 2025-26 · p.101

Annual Report 2025

1.1

Funding calculations are accurate

Met

Annual Report 2025 · p.38
Achieved

1.2

Funding entitlements reconcile to actual services delivered

Met

Annual Report 2025 · p.38
Achieved

1.3

Public hospital services are funded through the appropriate Commonwealth program

Met

Annual Report 2025 · p.38
Achieved

1.4

The Treasurer is advised in a timely manner

Met

Annual Report 2025 · p.38
Achieved

2.1

Payments to each Local Hospital Network (LHN) accord with directions from responsible State and Territory Ministers and the Administrator’s Three Year Data Plan

Partially Met

Annual Report 2025 · p.48
Partially achieved

2.2

Maintain the integrity of the Payments System

Met

Annual Report 2025 · p.48
Achieved

3.1

Ministers receive required information in a timely manner

Met

Annual Report 2025 · p.54
Achieved

3.2

Monthly and annual reporting of funding, payments and services

Met

Annual Report 2025 · p.54
Achieved

3.3

Quarterly and annual reporting of Commonwealth, State and Territory compliance with the Administrator’s Data Plan

Partially Met

Annual Report 2025 · p.54
Partially achieved

4.1

A positive workplace culture where people feel valued

Not Met

Annual Report 2025 · p.70
Not achieved

4.2

An innovative team willing to explore best practice approaches

Partially Met

Annual Report 2025 · p.70
Partially achieved

5.1

A positive workplace culture where people feel valued

Partially Met

Annual Report 2025 · p.70
Partially achieved

5.2

An innovative team willing to explore best practice approaches

Not Met

Annual Report 2025 · p.70
Not achieved

Ideas distilled from this entity's strategy & evidence

· 12

Data & Performance

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.

Impact: High
Effort: Low
small

nhfb_annualreport_2024-2549.pdf)

Data & Performance

Outcome dashboard linking budget, delivery, and public impact

Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.

Impact: Very High
Effort: High
large

nhfb_annualreport_2024-2549.pdf)

Risk & Assurance

Recommendation tracker for audits, reviews, and inquiries

Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.

Impact: High
Effort: Low
small

nhfb_annualreport_2024-2549.pdf)

Risk & Assurance

Integrated assurance and lessons-learned system

Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.

Impact: Very High
Effort: High
large

nhfb_annualreport_2024-2549.pdf)

Staff Productivity

Reusable briefing and summary assistant for internal documents

Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.

Impact: High
Effort: Low
small

2020-21_national_health_funding_body_ar.pdf)

Staff Productivity

Department-wide knowledge and briefing platform

Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.

Impact: Very High
Effort: High
large

2020-21_national_health_funding_body_ar.pdf)

Citizen Participation

Consultation feedback summaries with response tracking

Summarise consultation submissions by theme and publish what changed in response.

Impact: High
Effort: Low
small

nhfb_annualreport_2024-2549.pdf)

Citizen Participation

Always-on policy participation platform

Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.

Impact: Very High
Effort: High
large

nhfb_annualreport_2024-2549.pdf)

Citizen Services

Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

Impact: High
Effort: Low
small

nhfb_annualreport_2024-2549.pdf)

Citizen Services

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

Impact: Very High
Effort: High
large

nhfb_annualreport_2024-2549.pdf)

Regulation & Policy

Regulatory burden scan for forms, guidance, and reporting

Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.

Impact: High
Effort: Low
small

nhfb_annualreport_2024-2549.pdf)

Regulation & Policy

Adaptive regulation program with live feedback loops

Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.

Impact: Very High
Effort: High
large

nhfb_annualreport_2024-2549.pdf)

Data & Performance

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.

Impact: High
Effort: Low
small

nhfb_annualreport_2024-2549.pdf)

Data & Performance

Outcome dashboard linking budget, delivery, and public impact

Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.

Impact: Very High
Effort: High
large

nhfb_annualreport_2024-2549.pdf)

Risk & Assurance

Recommendation tracker for audits, reviews, and inquiries

Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.

Impact: High
Effort: Low
small

nhfb_annualreport_2024-2549.pdf)

Risk & Assurance

Integrated assurance and lessons-learned system

Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.

Impact: Very High
Effort: High
large

nhfb_annualreport_2024-2549.pdf)

Staff Productivity

Reusable briefing and summary assistant for internal documents

Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.

Impact: High
Effort: Low
small

2020-21_national_health_funding_body_ar.pdf)

Staff Productivity

Department-wide knowledge and briefing platform

Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.

Impact: Very High
Effort: High
large

2020-21_national_health_funding_body_ar.pdf)

Citizen Participation

Consultation feedback summaries with response tracking

Summarise consultation submissions by theme and publish what changed in response.

Impact: High
Effort: Low
small

nhfb_annualreport_2024-2549.pdf)

Citizen Participation

Always-on policy participation platform

Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.

Impact: Very High
Effort: High
large

nhfb_annualreport_2024-2549.pdf)

Citizen Services

Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

Impact: High
Effort: Low
small

nhfb_annualreport_2024-2549.pdf)

Citizen Services

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

Impact: Very High
Effort: High
large

nhfb_annualreport_2024-2549.pdf)

Regulation & Policy

Regulatory burden scan for forms, guidance, and reporting

Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.

Impact: High
Effort: Low
small

nhfb_annualreport_2024-2549.pdf)

Regulation & Policy

Adaptive regulation program with live feedback loops

Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.

Impact: Very High
Effort: High
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