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Federal
Advisory Body
Trade and Foreign Affairs

CAAR - Council for Australian-Arab Relations

Portfolio: Foreign Affairs and Trade

http://www.dfat.gov.au/caar

Major Digital Projects
4

Department of Foreign Affairs and Trade (DFAT) Digital Uplift

Department of Foreign Affairs and Trade

Tier 1
DCA: Medium
Active

Total Budget

$106.2M

Digital Budget

$106.2M

July 2024June 2028

This program addresses cyber security vulnerabilities across DFAT’s International Communications Network and improves collaboration across government, ensuring DFAT maintains Level 2 of the Cyber Essential Eight Maturity Model.

Go Global Toolkit Expansion (GGT)

Australian Trade and Investment Commission (Austrade)

Tier 2
DCA: Medium-High
Active

Total Budget

$10.9M

Digital Budget

$9M

July 2024June 2026

The GGT is a single, simple and trusted source of practical export support for all Australian business. Enhancement to GGT will improve export readiness of Australian businesses and aim to grow Australian exports through capability uplift. Enhancements include online export support that is personalised and tailored to Australian business interests, capabilities and emerging global market opportunities. Businesses can access tailored market insights, events and news articles based on their sectors and markets of interest. They can also access exclusive exporting webinars and track their progress through the export journey. The GGT supports the government’s trade priorities, including diversification, and also provides information on how to use new free trade agreements. It allows for trade services to be delivered digitally, at scale – a key expectation of modern Australian businesses.

International Communications Network (ICN) Stabilisation Program

Department of Foreign Affairs and Trade

Tier 2
DCA: Medium-High
Active

Total Budget

$90.2M

Digital Budget

$90.2M

July 2023June 2026

This program is stabilising the current ICN by replacing aged core ICT infrastructure components (servers and network switches) along with some uninterruptable power supply (UPS), fibre remediation and replacement of end-of-life Multi-Function Devices. Stabilisation is necessary to ensure critical systems outages are reduced and support the development of new and enhanced ICT capabilities to meet Australia's current and future communication requirements, including delivery of future government foreign policy and trade goals, as detailed in DFAT’s 10-year capability plan.

Foreign Arrangements Scheme (FAS) – Australia’s Foreign Relations Act (AFRA) online portal and website enhancement (known as the AFRA Digital/ICT enhancement program)

Department of Foreign Affairs and Trade

Tier 3
Active

Total Budget

$10.3M

Digital Budget

$10.3M

July 2023June 2027

This project will ensure the ongoing enhancement and maintenance of the FAS online portal and website, including the public register. This project will also ensure the government can meet its legislative responsibilities under the Australia’s Foreign Relations (State and Territory Arrangements) Act 2020, be responsive to stakeholder feedback and implement outcomes from the recent Legislative Review * This total budget reflects the costs associated with delivery of the required digital and ICT capability and does not include costs associated with managing and delivering all regulatory functions of the Foreign Arrangements Scheme. Total program budget 29.8 million.

Ideas relevant to this department

12 tagged

Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.

STRATEGY SUMMARY

To make Australia stronger, safer and more prosperous, to provide timely and responsive consular and passport services, and to ensure a secure Australian Government presence overseas. [AR p.23]

PURPOSE

To make Australia stronger, safer and more prosperous, to provide timely and responsive consular and passport services, and to ensure a secure Australian Government presence overseas. [AR p.23]

Strategic priorities

· 3

1

Advancing Australia’s international strategic, security and economic interests

2

The protection and welfare of Australians abroad and access to secure international travel documentation

3

A secure Australian Government presence overseas

Outcomes

· 3

Outcome 1: The advancement of Australia’s international strategic, security and economic interests

Including through bilateral, regional and multilateral engagement on Australian Government foreign, trade and international development policy priorities.

KEY ACTIVITIES

  • Negotiate and advocate internationally and provide international policy advice
  • Deliver international development and humanitarian assistance

Outcome 2: The protection and welfare of Australians abroad and access to secure international travel documentation

Through timely and responsive travel advice and consular and passport services in Australia and overseas.

KEY ACTIVITIES

  • Deliver consular services
  • Deliver passport services

Outcome 3: A secure Australian Government presence overseas

Through the provision of security services and information and communications technology infrastructure, and the management of the Commonwealth’s overseas property estate.

KEY ACTIVITIES

  • Manage the Australian Government’s overseas network

Values

· 5

Integrity

Respect

Collaboration

Innovation

Excellence

Performance measures

· 2

CodeMeasureTarget 2025-26Latest resultStatus

CCE01

Australia’s standing in the region is enhanced through DFAT’s public diplomacy

Case study on implementation of planned first-year activities of the ASEAN–Australia Centre demonstrates performance

Achieved

Annual Report 2024-25 · p.25
Achieved

CCE02

Increased number and diversity of Australian university undergraduates with Indo-Pacific capability

8,000 Australian university undergraduates complete a New Colombo Plan program to the Indo-Pacific region in 2024–25

Achieved

Annual Report 2024-25 · p.25
Achieved

Ideas distilled from this entity's strategy & evidence

· 12

Data & Performance

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.

Impact: High
Effort: Low
small

dfat-annual-report-2024-25.pdf)

Data & Performance

Outcome dashboard linking budget, delivery, and public impact

Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.

Impact: Very High
Effort: High
large

dfat-annual-report-2024-25.pdf)

Citizen Services

Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

Impact: High
Effort: Low
small

dfat-annual-report-2022-23.pdf)

Citizen Services

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

Impact: Very High
Effort: High
large

dfat-annual-report-2022-23.pdf)

Staff Productivity

Reusable briefing and summary assistant for internal documents

Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.

Impact: High
Effort: Low
small

dfat-annual-report-2020-21.pdf)

Staff Productivity

Department-wide knowledge and briefing platform

Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.

Impact: Very High
Effort: High
large

dfat-annual-report-2020-21.pdf)

Regulation & Policy

Regulatory burden scan for forms, guidance, and reporting

Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.

Impact: High
Effort: Low
small

dfat-annual-report-2020-21.pdf)

Regulation & Policy

Adaptive regulation program with live feedback loops

Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.

Impact: Very High
Effort: High
large

dfat-annual-report-2020-21.pdf)

Risk & Assurance

Recommendation tracker for audits, reviews, and inquiries

Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.

Impact: High
Effort: Low
small

dfat-annual-report-2024-25.pdf)

Risk & Assurance

Integrated assurance and lessons-learned system

Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.

Impact: Very High
Effort: High
large

dfat-annual-report-2024-25.pdf)

Procurement & Delivery

Procurement lessons library for repeat purchases

Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.

Impact: High
Effort: Low
small

dfat-annual-report-2023-24.pdf)

Procurement & Delivery

Portfolio delivery office for major investments

Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.

Impact: Very High
Effort: High
large

dfat-annual-report-2023-24.pdf)

Data & Performance

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.

Impact: High
Effort: Low
small

dfat-annual-report-2024-25.pdf)

Data & Performance

Outcome dashboard linking budget, delivery, and public impact

Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.

Impact: Very High
Effort: High
large

dfat-annual-report-2024-25.pdf)

Citizen Services

Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

Impact: High
Effort: Low
small

dfat-annual-report-2022-23.pdf)

Citizen Services

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

Impact: Very High
Effort: High
large

dfat-annual-report-2022-23.pdf)

Staff Productivity

Reusable briefing and summary assistant for internal documents

Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.

Impact: High
Effort: Low
small

dfat-annual-report-2020-21.pdf)

Staff Productivity

Department-wide knowledge and briefing platform

Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.

Impact: Very High
Effort: High
large

dfat-annual-report-2020-21.pdf)

Regulation & Policy

Regulatory burden scan for forms, guidance, and reporting

Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.

Impact: High
Effort: Low
small

dfat-annual-report-2020-21.pdf)

Regulation & Policy

Adaptive regulation program with live feedback loops

Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.

Impact: Very High
Effort: High
large

dfat-annual-report-2020-21.pdf)

Risk & Assurance

Recommendation tracker for audits, reviews, and inquiries

Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.

Impact: High
Effort: Low
small

dfat-annual-report-2024-25.pdf)

Risk & Assurance

Integrated assurance and lessons-learned system

Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.

Impact: Very High
Effort: High
large

dfat-annual-report-2024-25.pdf)

Procurement & Delivery

Procurement lessons library for repeat purchases

Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.

Impact: High
Effort: Low
small

dfat-annual-report-2023-24.pdf)

Procurement & Delivery

Portfolio delivery office for major investments

Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.

Impact: Very High
Effort: High
large

dfat-annual-report-2023-24.pdf)

Want the full analysis?

Download this month's report covering CAAR - Council for Australian-Arab Relations