🇦🇺 Australian Government Intelligence & Advisory Platform
YourGov.com.au
NSW
State Department
Social Services and Welfare

Department of Communities and Justice

Portfolio: Stronger Communities

https://dcj.nsw.gov.au/

Annual Budget

$12.5B

NSW 2025-26 Budget
Flat vs prior year
Total Revenue

$8.5B

2024-25 Total Revenue
Staff

22,000

Headcount (2024-25)
Ideas relevant to this department

12 tagged

Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.

STRATEGY SUMMARY

We made our plan to make NSW more inclusive. Inclusive means everyone can join in, including people with disability.

PURPOSE

We made our plan to make NSW more inclusive. Inclusive means everyone can join in, including people with disability.

Corporate Plan 2026 · p.5

Outcomes

· 4

Positive attitudes and respect for rights

We will treat all people with disability with respect when they use our services, use inclusive language, hear from people with disability before we change policies that might impact them, support DCJ caseworkers to learn more about disability inclusion, teach DCJ carers new skills to help them support people with disability, help retailers and their workers learn more about disability inclusion.

KEY ACTIVITIES

  • treat all people with disability with respect
  • use inclusive language
  • hear from people with disability before we change policies
  • support DCJ caseworkers to learn more about disability inclusion
  • teach DCJ carers new skills
  • help retailers and their workers learn more about disability inclusion

Liveable and safer communities

We will make inclusion part of our work each day. We will make more accessible buildings, events, services, products. We will see how we can make social housing more accessible. When we procure services, we make sure they are accessible. We will help volunteer groups include people with disability.

KEY ACTIVITIES

  • make buildings, events, services, products accessible
  • make social housing accessible
  • procure accessible services
  • help volunteer groups include people with disability

Employment and independence

We will be a great place to work for people with disability, help people with disability get jobs at DCJ, make sure the people in charge at DCJ understand and support inclusion, offer workplace adjustments for people who need them. We will train our workers about hidden disability and neurodiversity. We will create a group of advocates in DCJ to support our plan. We will continue participating in the Access and Inclusion Index.

KEY ACTIVITIES

  • be a great place to work for people with disability
  • help people with disability get jobs at DCJ
  • make sure people in charge understand and support inclusion
  • offer workplace adjustments
  • train workers about hidden disability and neurodiversity
  • create a group of advocates
  • participate in Access and Inclusion Index

Mainstream services

We will make sure people can find and understand our information, change things in our services to help people use them, use universal design principles. We will tell people about the Companion Card. We will help DCJ workers make information accessible. We will help community workers understand and work to stop coercive control.

KEY ACTIVITIES

  • make information findable and understandable
  • change services to help people use them
  • use universal design principles
  • tell people about the Companion Card
  • help DCJ workers make information accessible
  • help community workers stop coercive control

Ideas distilled from this entity's strategy & evidence

· 12

Data & Performance

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.

Impact: High
Effort: Low
small

inclusion-strategy-2021-2025.pdf)

Data & Performance

Outcome dashboard linking budget, delivery, and public impact

Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.

Impact: Very High
Effort: High
large

inclusion-strategy-2021-2025.pdf)

Citizen Services

Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

Impact: High
Effort: Low
small

dcj-disability-inclusion-action-plan-2026-2029.pdf)

Citizen Services

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

Impact: Very High
Effort: High
large

dcj-disability-inclusion-action-plan-2026-2029.pdf)

Citizen Participation

Consultation feedback summaries with response tracking

Summarise consultation submissions by theme and publish what changed in response.

Impact: High
Effort: Low
small

nsw-carers-strategy-2020-2030-co-design-summary-report.pdf)

Citizen Participation

Always-on policy participation platform

Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.

Impact: Very High
Effort: High
large

nsw-carers-strategy-2020-2030-co-design-summary-report.pdf)

Procurement & Delivery

Procurement lessons library for repeat purchases

Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.

Impact: High
Effort: Low
small

dcj-diap-2020-2024.pdf)

Procurement & Delivery

Portfolio delivery office for major investments

Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.

Impact: Very High
Effort: High
large

dcj-diap-2020-2024.pdf)

Risk & Assurance

Recommendation tracker for audits, reviews, and inquiries

Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.

Impact: High
Effort: Low
small

who-we-are-and-what-we-do.html)

Risk & Assurance

Integrated assurance and lessons-learned system

Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.

Impact: Very High
Effort: High
large

who-we-are-and-what-we-do.html)

Staff Productivity

Reusable briefing and summary assistant for internal documents

Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.

Impact: High
Effort: Low
small

dcj-disability-inclusion-action-plan-2026-2029.pdf)

Staff Productivity

Department-wide knowledge and briefing platform

Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.

Impact: Very High
Effort: High
large

dcj-disability-inclusion-action-plan-2026-2029.pdf)

Data & Performance

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.

Impact: High
Effort: Low
small

inclusion-strategy-2021-2025.pdf)

Data & Performance

Outcome dashboard linking budget, delivery, and public impact

Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.

Impact: Very High
Effort: High
large

inclusion-strategy-2021-2025.pdf)

Citizen Services

Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

Impact: High
Effort: Low
small

dcj-disability-inclusion-action-plan-2026-2029.pdf)

Citizen Services

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

Impact: Very High
Effort: High
large

dcj-disability-inclusion-action-plan-2026-2029.pdf)

Citizen Participation

Consultation feedback summaries with response tracking

Summarise consultation submissions by theme and publish what changed in response.

Impact: High
Effort: Low
small

nsw-carers-strategy-2020-2030-co-design-summary-report.pdf)

Citizen Participation

Always-on policy participation platform

Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.

Impact: Very High
Effort: High
large

nsw-carers-strategy-2020-2030-co-design-summary-report.pdf)

Procurement & Delivery

Procurement lessons library for repeat purchases

Capture reusable procurement clauses, market lessons, supplier performance notes, and common evaluation criteria.

Impact: High
Effort: Low
small

dcj-diap-2020-2024.pdf)

Procurement & Delivery

Portfolio delivery office for major investments

Stand up a portfolio delivery office that tracks benefits, risks, dependencies, procurement, and delivery confidence.

Impact: Very High
Effort: High
large

dcj-diap-2020-2024.pdf)

Risk & Assurance

Recommendation tracker for audits, reviews, and inquiries

Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.

Impact: High
Effort: Low
small

who-we-are-and-what-we-do.html)

Risk & Assurance

Integrated assurance and lessons-learned system

Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.

Impact: Very High
Effort: High
large

who-we-are-and-what-we-do.html)

Staff Productivity

Reusable briefing and summary assistant for internal documents

Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.

Impact: High
Effort: Low
small

dcj-disability-inclusion-action-plan-2026-2029.pdf)

Staff Productivity

Department-wide knowledge and briefing platform

Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.

Impact: Very High
Effort: High
large

dcj-disability-inclusion-action-plan-2026-2029.pdf)

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