https://www.legalaid.nsw.gov.au/
$420M
NSW Budget 2025-26$420M
2024-25 Total Revenue1,200
Headcount (2024-25)12 tagged
Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.
STRATEGY SUMMARY
To use the law and our expertise to inform and represent our clients, and advocate for social justice. [AR p.7]
VISION
“A justice system that delivers fair outcomes for people experiencing disadvantage. [AR p.7]”
PURPOSE
To use the law and our expertise to inform and represent our clients, and advocate for social justice. [AR p.7]
Strategic priorities
· 4
Our clients: high quality, consistent services tailored to meet client and community needs.
Our people: a diverse workforce that is safe, supported and valued.
Our justice system: a fair and effective justice system.
Our processes: systems and processes responsive to our needs.
Outcomes
· 2
Outcome 1: Disability Inclusion
The Disability Inclusion Action Plan (DIAP) 2024–2028 provides a blueprint to eliminate discrimination and create a more accessible and inclusive Legal Aid NSW for clients and staff with lived and living experiences of disability and mental ill health. [AR p.25]
KEY ACTIVITIES
Outcome 2: Children and Young People
Supporting young people in out-of-home care through the Your Voice – Children’s Out of Home Care Advocacy Service. [AR p.26]
KEY ACTIVITIES
Values
· 4
Social justice
Integrity
Respect
Excellence
Performance measures
· 1
| Code | Measure | Target 2025-26 | Latest result | Status |
|---|---|---|---|---|
CCE01 | Means test income limit as a % of the national minimum weekly wage | 51.0% | 51.0% Annual Report 2024-25 · p.33 | Achieved |
Source documents
· 15
2024-25
Annual Report 2024–25 PDF | English | November 2025 | 4 mb Download
Open
2023-24
Annual Report 2023–24 PDF | English | January 2025 | 4 mb Download
Open
2022-23
Annual Report 2022–23 PDF | English | January 2025 | 4 mb Download
Open
2023
Strategic Plan 2023–2028 PDF | English | November 2024 | 117 kb Download
Open
2023-24
Year one 2023-2024 implementation plan PDF | English | December 2023 | 84 kb Download
Open
2024
Disability Inclusion Action Plan 2024–2028 PDF | English | December 2024 | 2 mb Download
Open
2024
Disability Inclusion Action Plan 2024–2028 Easy Read PDF | English | December 2024 | 4 mb Download
Open
2025
A new Strategy for Mental Health and Wellbeing in NSW (PDF, 326KB)
Open
2025
A legislative framework to regulate restrictive practices (PDF, 688KB)
Open
2025
Response to the discussion paper to inform the Homes for NSW Plan (PDF, 1MB)
Open
2025
Feedback on the NSW Homelessness Strategy 2025–35 (PDF, 686KB)
Open
2023
Continuing professional development for legal practitioners on coercive control
Open
2023
Development of a NSW Government Alcohol and Other Drug Strategy
Open
2021
Consultation on the English language requirement and the new sponsorship framework for the Partner visa program
Open
2025
Record-high demand for legal aid, new data shows PDF | English | December 2025 | 94 kb Download
Open
Ideas distilled from this entity's strategy & evidence
· 12
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
annual-report-2023-24.pdf.coredownload.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
annual-report-2023-24.pdf.coredownload.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
annual-report-2024-25.pdf.coredownload.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
annual-report-2024-25.pdf.coredownload.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
annual-report-2023-24.pdf.coredownload.pdf)
Adaptive regulation program with live feedback loops
Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
annual-report-2023-24.pdf.coredownload.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf)
Plain-language service pages and proactive status updates
Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.
legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)
Single front door for life-event based services
Bundle services around life events so citizens can complete related steps across agencies in one journey.
legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)
Recommendation tracker for audits, reviews, and inquiries
Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.
annual-report-2023-24.pdf.coredownload.pdf)
Integrated assurance and lessons-learned system
Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.
annual-report-2023-24.pdf.coredownload.pdf)
KPI evidence register with named owners
Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.
annual-report-2024-25.pdf.coredownload.pdf)
Outcome dashboard linking budget, delivery, and public impact
Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.
annual-report-2024-25.pdf.coredownload.pdf)
Reusable briefing and summary assistant for internal documents
Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.
legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)
Department-wide knowledge and briefing platform
Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.
legal-aid-nsw-strategic-plan-2023-2028.pdf.coredownload.pdf)
Regulatory burden scan for forms, guidance, and reporting
Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.
annual-report-2023-24.pdf.coredownload.pdf)
Adaptive regulation program with live feedback loops
Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.
annual-report-2023-24.pdf.coredownload.pdf)
Consultation feedback summaries with response tracking
Summarise consultation submissions by theme and publish what changed in response.
legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf)
Always-on policy participation platform
Create a standing participation platform where citizens and stakeholders can propose, vote, and track ideas.
legal-aid-nsw-response-to-homes-nsw-discussion-paper-2025-01.pdf.coredownload.pdf)
Source library
· 35
5.0MB
2024-25.pdf
4.8MB
2023-24.pdf
4.5MB
2022-23.pdf
99KB
2026-03-06-lawaccess-25-year-anniversary.pdf.coredownload.pdf
285KB
legal-aid-nsw-submission-to-review-of-child-protection-wwc-act-2026-03.pdf
206KB
legal-aid-nsw-response-to-continuting-operation-of-national-redress-scheme-2026-.pdf
879KB
legal-aid-nsw-submission-review-of-anti-discrimination-act-unlawful-conduct-2025.pdf
268KB
legal-aid-nsw-submission-criminal-law-protections-against-hate-speech-2025-08.pdf
214KB
legal-aid-nsw-submission-to-parliamentary-inquiry-into-missing-and-murdered-pers.pdf
1.2MB
legal-aid-nsw-submission-inquiry-into-youth-justice-2026-03.pdf
862KB
legal-aid-nsw-submission-mandatory-disease-testing-act-statutory-review-2025-11.pdf
633KB
legal-aid-nsw-response-to-dcj-review-of-advo-order-6-2025-03.pdf
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