🇦🇺 Australian Government Intelligence & Advisory Platform
YourGov.com.au
NSW
Statutory Authority
Social Services and Welfare

Office of the Children's Guardian

https://www.ocg.nsw.gov.au/

Annual Budget

$45M

NSW 2025-26 Budget
Flat vs prior year
Total Revenue

$45M

2024-25 Total Revenue
Staff

200

Headcount (2024-25)
Ideas relevant to this department

12 tagged

Reform proposals on YourGov that name this department as a delivery partner — drawn from citizen voice, government strategy, research, international examples and gap analysis.

STRATEGY SUMMARY

The OCG Corporate Strategy 2024–2027 outlines 6 strategic priorities below, which are detailed further on our website. [AR p.11]

PURPOSE

The OCG Corporate Strategy 2024–2027 outlines 6 strategic priorities below, which are detailed further on our website. [AR p.11]

Strategic priorities

· 6

1

Being a model administrator and oversight body

2

Increasing awareness of and building capability in Child Safe practice

3

Shaping policy and practice

4

Improving First Nations outcomes

5

Enhancing internal collaborative practice

6

Supporting our people

Outcomes

· 1

Outcome 1: Child safety

The OCG ensures that child-related organisations and employers of children comply with child safety standards and regulations, thereby protecting children from harm and abuse.

KEY ACTIVITIES

  • Regulating and overseeing select child-related organisations
  • Administering worker screening checks
  • Ensuring out-of-home care agencies meet essential standards
  • Shaping NSW and Australian policy and practice on child safety

Values

· 6

Child safety

Collaboration

Cultural safety

Empowerment

Integrity

Respect

Performance measures

· 1

CodeMeasureTarget 2025-26Latest resultStatus

CCE01

Number of Working with Children Check applications processed

To process 600,000 applications

600,000 applications processed

Annual Report 2024-25 · p.29
Target met

Ideas distilled from this entity's strategy & evidence

· 12

Risk & Assurance

Recommendation tracker for audits, reviews, and inquiries

Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.

Impact: High
Effort: Low
small

R_OCG_2021-22AnnualReport.pdf)

Risk & Assurance

Integrated assurance and lessons-learned system

Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.

Impact: Very High
Effort: High
large

R_OCG_2021-22AnnualReport.pdf)

Case Processing

Triage queue for stuck or ageing cases

Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.

Impact: High
Effort: Low
small

R_OCG_2020-21AnnualReport.pdf)

Case Processing

End-to-end case processing redesign

Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.

Impact: Very High
Effort: High
large

R_OCG_2020-21AnnualReport.pdf)

Citizen Services

Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

Impact: High
Effort: Low
small

R_OCG_AnnualReport22-23.pdf)

Citizen Services

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

Impact: Very High
Effort: High
large

R_OCG_AnnualReport22-23.pdf)

Data & Performance

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.

Impact: High
Effort: Low
small

R_OCG_2021-22AnnualReport.pdf)

Data & Performance

Outcome dashboard linking budget, delivery, and public impact

Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.

Impact: Very High
Effort: High
large

R_OCG_2021-22AnnualReport.pdf)

Regulation & Policy

Regulatory burden scan for forms, guidance, and reporting

Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.

Impact: High
Effort: Low
small

R_OCG_AnnualReport24-25.pdf)

Regulation & Policy

Adaptive regulation program with live feedback loops

Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.

Impact: Very High
Effort: High
large

R_OCG_AnnualReport24-25.pdf)

Staff Productivity

Reusable briefing and summary assistant for internal documents

Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.

Impact: High
Effort: Low
small

R_OCG_2021-22AnnualReport.pdf)

Staff Productivity

Department-wide knowledge and briefing platform

Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.

Impact: Very High
Effort: High
large

R_OCG_2021-22AnnualReport.pdf)

Risk & Assurance

Recommendation tracker for audits, reviews, and inquiries

Publish a single internal tracker for audit/review recommendations, owners, due dates, and implementation evidence.

Impact: High
Effort: Low
small

R_OCG_2021-22AnnualReport.pdf)

Risk & Assurance

Integrated assurance and lessons-learned system

Create an assurance system that connects audit findings, risk registers, delivery reviews, and investment decisions.

Impact: Very High
Effort: High
large

R_OCG_2021-22AnnualReport.pdf)

Case Processing

Triage queue for stuck or ageing cases

Use existing case data to flag ageing, duplicate, incomplete, or high-risk cases for earlier intervention.

Impact: High
Effort: Low
small

R_OCG_2020-21AnnualReport.pdf)

Case Processing

End-to-end case processing redesign

Redesign the case pathway around risk-based triage, reusable evidence, and automated eligibility checks.

Impact: Very High
Effort: High
large

R_OCG_2020-21AnnualReport.pdf)

Citizen Services

Plain-language service pages and proactive status updates

Rewrite high-volume pages and letters into plain language, add status notifications, and measure contact reduction.

Impact: High
Effort: Low
small

R_OCG_AnnualReport22-23.pdf)

Citizen Services

Single front door for life-event based services

Bundle services around life events so citizens can complete related steps across agencies in one journey.

Impact: Very High
Effort: High
large

R_OCG_AnnualReport22-23.pdf)

Data & Performance

KPI evidence register with named owners

Create a simple register mapping each KPI to source data, owner, frequency, target, and last result.

Impact: High
Effort: Low
small

R_OCG_2021-22AnnualReport.pdf)

Data & Performance

Outcome dashboard linking budget, delivery, and public impact

Build a public-facing outcome dashboard showing spend, outputs, outcomes, and delivery confidence.

Impact: Very High
Effort: High
large

R_OCG_2021-22AnnualReport.pdf)

Regulation & Policy

Regulatory burden scan for forms, guidance, and reporting

Identify the top 10 highest-friction reporting obligations and simplify guidance, forms, or evidence requirements.

Impact: High
Effort: Low
small

R_OCG_AnnualReport24-25.pdf)

Regulation & Policy

Adaptive regulation program with live feedback loops

Create an adaptive regulation model using sandboxes, industry data, risk scoring, and regular rule updates.

Impact: Very High
Effort: High
large

R_OCG_AnnualReport24-25.pdf)

Staff Productivity

Reusable briefing and summary assistant for internal documents

Create controlled templates for summarising reports, submissions, minutes, and ministerial briefs.

Impact: High
Effort: Low
small

R_OCG_2021-22AnnualReport.pdf)

Staff Productivity

Department-wide knowledge and briefing platform

Build a secure knowledge platform that lets staff search, summarise, and cite approved departmental material.

Impact: Very High
Effort: High
large

R_OCG_2021-22AnnualReport.pdf)

Want the full analysis?

Download this month's report covering Office of the Children's Guardian